Quality Assurance Manager

About the Role

This position plays a pivotal role in maintaining and enhancing the quality and safety of the company's products, ensuring they meet customer expectations and regulatory standards. The role requires a proactive leader who can manage and develop quality assurance systems and processes effectively.

Responsibilities

• Develop and implement quality systems: Create and maintain quality control measures, processes, and standards for all products purchased and manufactured.
• Oversee testing and inspection: Manage product testing and inspection to ensure products are free of defects and meet specifications.
• Product assignment: Review customer requirements and assign products to support daily orders, coordinating with the sales team for customer approval of testing fees as necessary.
• Hold-back management: Monitor product purchases and production to ensure FDA holdbacks are maintained to support programs.
• Quality Documentation: Respond to customer requests for quality documentation, working with manufacturers/co-packers to complete required documentation.
• Sales and Product Development Support: Answer questions regarding inventory related to product specifications and availability, supporting the Product Development team as necessary.
• Manage staff: Hire, train, and supervise the quality assurance team.
• Analyze data and drive improvements: Analyze product/lot data and communicate with ownership/management and sales regarding quality issues, including monitoring of expired inventory.
• Manage Customer Feedback: Serve as the first point of contact for responding to customer complaints, tracking and logging deficiencies and/or responses.
• Liaison: Work with Co-Pack facilities and vendors to qualify and review programs for compliance, conduct site audits/inspections, and oversee all quality concerns/issues as a result of vendor/co-packer use. Collaborate with third-party laboratories for testing.

Requirements

• Food Science Degree or equivalent industry experience.
• Experience with TraceGains.
• FSVP Certification/trained.
• PCQI Training.
• HACCP Certified.
• Auditing/Inspection Experience.
• Strong organizational, communication, and presentation skills.
• Ability to multitask and deal with changing priorities.
• Strong project management and organizational skills.

Schedule

Monday - Friday, 1st shift.

Pay

The salary range for this supervisory position is $80,000 to $120,000 per year.

Benefits

Comprehensive benefits package available.