Quality Assurance Manager

Summary

What You Will Do:

• Quality Management System Leadership
• Serve as a key leader of the AS9100 Quality Management System
• Ensure ongoing compliance with AS9100 and applicable customer requirements
• Lead internal audit program and support external, customer, and certification audits
• Oversee document control, training compliance, risk management, and quality records
• Maintain and improve procedures, work instructions, and system documentation
• Ensure effective implementation of corrective and preventive action processes
• Quality Engineering & Operational Leadership
• Lead and mentor Quality Engineers and Quality Technicians
• Provide technical guidance and escalation support for quality issues
• Align quality priorities with production schedules and organizational objectives
• Lead investigations into internal and customer nonconformances
• Drive structured root cause analysis, containment, and sustainable corrective actions
• Analyze quality data and KPIs to identify risks and improvement opportunities
• Oversee inspection strategy, supplier quality performance, and production quality controls
• Partner with Production, Engineering, Supply Chain, and Customer Experience to improve quality outcomes
• Champion practical, floor-driven continuous improvement initiatives
• Customer & Supplier Interface
• As a primary Quality contact during customer visits and audits
• Interface directly with customers to resolve quality issues professionally and effectively
• Oversee supplier quality performance and corrective action activities
• Support risk-based supplier evaluation and monitoring processes
• Leadership & Organizational Impact
• Develop and strengthen the Quality team
• Balance compliance discipline with operational practicality
• Build cross-functional alignment around quality objectives
• Drive measurable improvements in defect reduction, escape prevention, and process stability
• Contribute to strategic quality planning in partnership with the Quality Director

Required

• Bachelor’s degree in Engineering, Quality, or related technical field
• 7+ years of Quality experience in manufacturing or production environments
• 3+ years in a leadership or supervisory quality role
• Strong practical experience working within AS9100 requirements
• Practical experience leading audits, RCCA, nonconformance management, and supplier quality
• Experience working in a hands-on manufacturing environment

Preferred

• Experience supporting or serving in a Management Representative role
• Proven success developing and mentoring quality professionals
• Strong data analysis and risk assessment capabilities
• ASQ certifications (CQE, CQA, CMQ/OE)
• Experience in high-mix, make-to-print manufacturing environments