Quality Assurance Manager

About the role

MS Companies is a leading provider of quality containment, inspection, sorting, and workforce solutions supporting the automotive and manufacturing industries. We partner with OEMs and Tier 1 suppliers to deliver quality excellence, operational efficiency, and customer satisfaction across North America.

Key Responsibilities

• Lead quality containment, inspection, sorting, and rework operations across multiple customer locations
• Serve as the primary customer contact for quality performance, containment activities, and issue resolution
• Travel to customer sites throughout Central Tennessee to support daily operations, launches, audits, and escalations
• Manage customer concerns, corrective actions, and root cause investigations
• Ensure compliance with customer requirements, quality standards, and operational procedures
• Analyze quality and operational data to identify trends and improvement opportunities
• Drive Lean Manufacturing and Continuous Improvement initiatives
• Manage staffing, operational performance, labor utilization, and program profitability
• Develop and maintain strong customer relationships while ensuring service excellence
• Support launch containment, customer recovery efforts, and special quality projects

Required Qualifications

• 5+ years of leadership experience in automotive manufacturing, quality, quality containment, or production operations
• Proven customer-facing experience managing quality issues, containment activities, and escalations
• Strong knowledge of 8D, 5 Why, Fishbone, and root cause analysis methodologies
• Experience leading containment, sorting, inspection, rework, or manufacturing teams
• Leverage Lean Manufacturing and Continuous Improvement experience
• Strong communication, organizational, and leadership skills
• Proficiency with Microsoft Office and reporting systems
• Valid driver's license and ability to travel throughout Central Tennessee

Preferred Qualifications

• Automotive OEM or Tier 1 supplier experience
• Budget, cost control, or P&L management experience
• Experience supporting launch containment and customer recovery activities
• Experience with Salesforce or similar operational management systems
• Bachelor's Degree in Engineering, Quality, Manufacturing, or related field preferred
• Six Sigma certification preferred

Pay

Competitive compensation and benefits package

Schedule

Full-time position with regular travel throughout Central Tennessee required