Quality Assurance Manager

What You'll Do

• Lead, mentor, and develop a team of QA professionals, fostering a culture of accountability, continuous improvement, and quality excellence.
• Evaluate current quality assurance processes and identify opportunities to streamline workflows, reduce redundancies, and improve efficiency without compromising compliance.
• Design, implement, and standardize quality systems, procedures, and documentation aligned with industry best practices and regulatory requirements.
• Partner cross-functionally with Operations, Supply Chain, and Studio teams to ensure quality is embedded throughout the product lifecycle.
• Oversee root cause analysis, corrective and preventive actions (CAPA), and continuous improvement initiatives.
• Monitor key quality metrics, analyze trends, and present actionable insights to leadership.
• Ensure compliance with all internal standards and external regulations, including audit readiness and successful execution of internal and third-party audits.
• Drive risk assessment activities and proactively identify potential quality issues.
• Support new product launches and process changes with appropriate quality planning and validation.
• Champion the use of data and digital tools to improve QA visibility, reporting, and decision-making.

What You'll Bring

• 5+ years of QA experience, with at least 3 years in a leadership/management level having worked through a full development cycle from concept to release.
• Demonstrated capability in leading and developing teams of QA professionals.
• Strong understanding of the importance of multiple testing strategies, including verification and validation testing, usability testing, security testing, performance testing, first party compliance, accessibility, etc.
• Excellent leadership skills, including mentorship, planning technical roadmaps, making trade-offs, and prioritization.
• Ability to design solutions for development and QA when solutions do not exist within the space required.
• Experience leading QA in an operations team working with cross functional teams composed of multiple development disciplines.
• Deep understanding of risk, specifically how to identify, classify, report on, and handle it.
• Strong communication skills at the individual and team level and the ability to thrive while working in a fast-paced working environment.
• Bachelor’s degree in Chemistry, Engineering, a related field or equivalent experience.
• 5+ years total quality assurance experience in CPG, toy and game, or food/beverage manufacturing.
• Proven experience leading teams and implementing process improvements in a manufacturing environment.
• Strong knowledge of GMPs and quality management systems.
• Demonstrated ability to streamline processes and improve operational efficiency.
• Excellent problem-solving, analytical, and organizational skills.
• Effective communication skills with the ability to influence stakeholders at all levels.
• Experience with ERP systems, quality management software, and data analysis tools is a plus.
• Nice to Have:
• Experience with TCG, toys, games, printed products, or children’s consumer goods.
• Exposure to chemical safety, restricted substances, or sustainability reporting.
• Fluency (including reading and writing) in Japanese and/or Mandarin.