Quality Assurance Manager

About the role

The Quality Assurance Manager oversees the day-to-day operations of the QA production and microbiology laboratories, with a focus on the Dry Product Division. Key responsibilities include ensuring compliance with food safety and quality programs, organizing and leading audits, creating and following up on corrective action plans, scheduling and supervising staff, reviewing and approving records, and providing technical support to customers.

Responsibilities

• Be key driver for all Dry Division quality related needs
• Follow up with customers in regard to Quality Questions or Complaints
• Organize and Lead Dry Division 3rd party, regulatory and customer audits
• Create and follow up with corrective action plans
• Scheduling, supervision, and hiring of Quality Department Staff
• Maintain a strong positive Quality Assurance team that will support other departments as needed
• Participate in employee coaching and discipline as needed
• Review and approval of daily quality/production records, bulk shipping records, HACCP records, etc.
• Reporting information to other departments as needed, trouble shoot and offer solutions for problems
• Responsible for outside testing programs, ensuring that programs are followed and testing is completed as needed
• Track and Trend testing data making recommendations for changes in processes, procedures or equipment
• Aid customers with Technical information and data needed for FruitSmart Products
• Oversee environmental monitoring program, micro testing programs, and collaborative testing program
• Continuously improve programs and drive changes in the facilities to improve product quality and facility sanitation
• Lead HACCP/Food Safety, Food Defense, and internal auditing teams
• Ensure program requirements are being met and maintained
• Ensure compliance with FSMA and all other applicable regulatory requirements

Requirements

• Three or more years’ experience in the ingredient, beverage or food processing industry
• Excellent communication skills both verbal and written
• Strong knowledge of Good Laboratory Practices and aseptic techniques
• Able to work independently and set priorities that support overall departmental objectives
• Proficient in the use of personal computers, Microsoft® applications including preferably in Microsoft environment
• Strong leadership and teamwork skills

Education

• High School Diploma and/or equivalent or higher
• Bachelor’s Degree in Food Science or related field - Strongly preferred