Quality Assurance Manager

Responsibilities

• Review requirements and support the planning and design for telecommunications projects.
• Conduct site visits and inspect network installation and maintenance projects.
• Recommend improvements to meet DoD, Army, and industry best practices and standards.
• Develop and maintain quality assurance standards and processes for telecommunications deliverables.
• Conduct formal and informal reviews at pre-determined project milestones.
• Perform root cause analysis (RCA) to identify issues, track trends, and implement corrective actions.
• Manage quality improvement activities, including problem management, risk mitigation, and continuous process optimization.
• Prepare quality assurance reports, compliance documentation, and performance evaluations for leadership review.

Qualifications

• 3+ years experience in quality assurance for IT and telecommunications programs.
• Bachelor’s degree in a related field desired.
• Must be Security+ certified (or hold an equivalent certification in compliance with IAT Level II).
• Must be BICSI Technician certified.
• Experience conducting audits, root cause analysis, and corrective action planning.
• Proficient in developing QA metrics, tracking performance, and implementing process improvements.
• Able to conduct formal and informal reviews of project deliverables to ensure quality compliance.
• Proficient with quality management systems (QMS), risk assessments, and process auditing methodologies.
• Able to interact professionally with all levels of an organization.
• Must be a US citizen and hold a current Secret clearance.