QA Coordinator

Essential Functions and Responsibilities

• Process the identification, logging, and resolution of all internal and external customer errors related to the warehousing, delivery, and UET processes.
• Execute the quality assurance process for UET and customer error management, including maintaining a comprehensive log of all errors and follow-up to ensure effective resolution.
• Collaborate with warehousing and delivery teams to ensure that all processes and practices meet the established quality standards.
• Assist in reporting and communicating all UET/customer errors, facilitating transparency and knowledge sharing throughout the organization.
• Maintain performance metrics in ERP systems and cross-reference UETs in Solar and Phocas to identify and correct any errors.
• Support a culture of continuous improvement, driving initiatives that aim to eliminate UET and enhance customer satisfaction.
• Adhere to compliance with industry regulations and warehousing and delivery operations standards.
• Perform regular cycle counting to verify inventory accuracy and identify discrepancies.
• Run inventory adjustment reports and check variance reports to maintain inventory integrity; verify and research all large adjustments.
• Work with the QA Supervisor to share reports, results, and findings; aid in identifying issues and troubleshooting.
• Other duties, as assigned

Qualifications

• A strong understanding of, and experience with warehouse operations, including receiving, stocking, picking, staging, dispatch, inventory management, etc.
• An attention to detail related to documenting errors, tracking resolutions, and ensuring data integrity.
• The ability to collaborate, convey information clearly, facilitate knowledge sharing, and foster a collaborative environment to address errors and implement improvements.
• A proficient understanding of inventory control processes, including accuracy verification, discrepancy identification, and management strategies.