Punchout / Warranty Technician

About the Role

The Punchout / Warranty Technician completes final punch-list items, warranty work, and service calls in newly completed and occupied homes. This position is ideal for a highly versatile problem solver who can handle a wide range of finish and repair work with minimal supervision, takes pride in quality workmanship, and communicates professionally with homeowners.

We operate in a team environment with a common goal of ensuring client satisfaction, are deadline-driven, and reward those who accomplish the most.

Redknot Core Values

• Work efficiently, prioritize appropriately to meet deadlines
• Identify problems and fix the process—every problem identified should result in a process update
• Be a team player: be people-smart, humble, and hungry
• Be the expert and take pride—continuously learn by reading and discussing with experts
• Over-communicate—critical to clients, subcontractors, vendors, and the team

Responsibilities

• Complete final punch-list items prior to homeowner move-in
• Perform warranty and service work in occupied homes
• Diagnose and repair construction-related issues efficiently
• Complete a variety of repair tasks, including:
  • Trim and finish carpentry repairs
  • Door and hardware adjustments
  • Cabinet and drawer alignment
  • Drywall patching and repair
  • Caulking and sealing
  • Paint touch-ups
  • Minor tile, flooring, and grout repairs
  • Basic plumbing fixture adjustments
  • Minor electrical fixture replacements (switches, outlets, lights)
• Identify root causes of issues rather than just treating symptoms
• Communicate clearly with project managers and office staff
• Maintain organized records of completed service items
• Keep work areas clean and protect finished surfaces inside client homes
• Maintain daily logs
• Ensure safety on the job site
• Ensure safekeeping of the home, building materials, and finishes

Qualifications

• 3+ years of residential construction, carpentry, remodeling, or handyman experience preferred
• Strong knowledge of residential construction methods and finishes
• Ability to perform high-quality repairs across multiple trades
• Excellent troubleshooting and problem-solving skills
• Ability to work independently and manage daily workload
• Strong attention to detail and pride in craftsmanship
• Professional, respectful communication with homeowners
• Valid driver’s license and reliable transportation
• Candidate should provide standard hand tools and cordless tools (employer may provide specialty equipment and materials)
• Requirement to have a reliable/presentable pickup truck

Benefits

• Hourly rate paid bi-weekly
• Paid time off
• Paid company holidays (New Year’s Day, Memorial Day, July 4, Labor Day, Thanksgiving, Christmas Eve, Christmas, ½ day on New Year’s Eve)
• Company-administered 401(k) plan with match
• Company-provided iPhone with service, laptop, and tablet as needed
• Truck/gas allowance
• Technical and job-related training