Warranty / Quality Technician

Summary

Plans, directs and supports activities related to customer warranty issues resulting in reduced costs and improved customer satisfaction.

Essential Duties and Responsibilities

• Collect, track, analyze and distribute warranty data to responsible disciplines and plant warranty interfaces.
• Utilize the specific Customer Warranty Systems to obtain data on products.
• Interface with plants, engineering, test and development, quality and customer representatives during warranty investigations.
• Travel to customer warranty centers to review and investigate warranty issues.
• Coordinate returned parts to appropriate locations for additional in-depth analysis and testing.
• Communicate and present results of warranty investigations to internal and external customers.
• Enter warranty investigation findings and corrective actions into Hutchinson and customer warranty systems.
• Evaluates and verifies effectiveness of corrective actions implemented.
• Maintain monthly/weekly/daily warranty performance tracking charts by customer, product line and platform.
• Serve as a liaison between Engineering, Manufacturing and Quality regarding warranty improvement.
• Develop procedures, work instruction, test instructions and other documentation to support the warranty process.

Education and Experience

• Four year technical degree level of knowledge with a minimum of 2 years automotive quality experience or two year engineering degree with a minimum of 5 years automotive quality experience.
• Previous experience with automotive warranty issue resolution is highly desirable.

Qualifications

• Driving license required.
• This position requires the use of good team skills such as cooperation, information sharing, task sharing, timely completion of assignments, good listening and communication skills and overall respect for other team members.
• Must actively support the Health Safety and Environmental policy, immediately report all Safety hazards and correct them when able to safely do so, participate in all required Safety Training, meetings, inspects, and use all required PPE.