Pulmonary Care Coordinator

About the role

The Pulmonary Care Coordinator provides advanced care coordination, program navigation, and operational support for patients undergoing evaluation and treatment within a comprehensive pulmonary program. This role serves as a key liaison between patients, providers, and multidisciplinary teams to ensure timely progression through diagnostic evaluation, procedural interventions (e.g., right heart catheterization), and longitudinal care management.

Responsibilities

• Serves as a primary point of contact for pulmonary patients, caregivers, and referring providers across the continuum of care
• Coordinates and navigates patients through diagnostic evaluation, including imaging, pulmonary testing, and procedure readiness
• Facilitates scheduling and coordination of pulmonary-related procedures, including right heart catheterization and other specialty interventions
• Ensures certain diagnostic labs are completed and follows up on gaps
• Aids patients in navigating financial barriers and connects them to financial assistance resources
• Supports adherence to care plans and tracks patient progress
• Provides patient and caregiver education regarding pulmonary conditions, testing, and treatments
• Identifies and escalates barriers to care
• Supports prior authorization and insurance processes
• Acts as liaison between multidisciplinary teams
• Maintains patient tracking systems and supports reporting
• Supports program development and accreditation readiness

Requirements

• Demonstrated two years of relevant clinical coordination experience
• Demonstrated experience managing complex workflows
• Demonstrated strong communication skills
• Demonstrated multidisciplinary team experience
• Demonstrated EHR proficiency (Epic preferred)

Qualifications

• Bachelor’s degree
• Prior authorization experience (highly preferred)
• Pulmonary hypertension or cardiothoracic experience
• Familiarity with RHC, PTE, BPA workflows
• Insurance authorization experience
• Accreditation or registry experience
• Quality improvement/data tracking experience

Skills

• Care Coordination & Patient Navigation
• Multidisciplinary Team Collaboration
• Clinical Workflow Management
• Strong Communication
• Organizational & Time Management
• Problem Solving & Critical Thinking
• Insurance Authorization

Benefits

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.