Publisher Support Manager

About the role

Reporting to the Senior Manager, Publisher Support, the Publisher Support Manager will assist the Freestar team in troubleshooting issues on publishers’ websites, enabling features or products, and trafficking direct ad campaigns. This position works closely with Yield Managers, Customer Success Managers, Onboarding Specialists, Revenue Operations, and Publisher Support Engineers to increase revenue for our publishers.

Our ideal candidate is highly communicative, organized, able to manage multiple projects simultaneously, and prioritizes with a people-focused, collaborative attitude.

Responsibilities

• Troubleshooting/Problem-solving:
  • Ad quality concerns
  • New product implementation
  • New placement requests
  • Sites for data discrepancies or UX issues
  • New demand implementation (tag-based or otherwise)
• Optimizations:
  • Creating new placements
  • Removing and/or adding sizes to existing placements
  • Removing and/or adding network bidders
  • Adjusting refresh and timeout settings
  • Enabling new products
• Trafficking (Support Managers may fill in as needed):
  • Setting up direct-sold and PMP campaigns sold by the publisher or Freestar
  • Providing screenshots and/or reports when requested
  • Providing avails for internal and external sales teams
  • Creative auditing
  • Optimizing delivery to hit KPIs

Requirements

• 3+ years experience in Ad Operations or Yield Management
• General knowledge of PMPs, header-bidding, programmatic advertising, CRM software
• Strong working knowledge of GAM, Excel, Google Products, direct-sold campaigns
• A strong technical background and comfort with reading ad code; some CSS is a plus

Skills

• Excellent written and verbal communication
• Internal motivation with a strong sense of urgency to drive projects to completion
• Strong organizational skills with the ability to navigate multiple competing priorities
• Professional maturity, aptitude, and confidence
• Teamwork, interpersonal & relationship-building skills, with the ability to lead by influence and example

Benefits

• Full-Time, Salaried Position
• Fully remote company, with collaborative asynchronous teamwork
• The opportunity to be part of something BIG