Publisher Development Manager

impact.com is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships.

About the role

As a Publisher Development Manager, you will manage day-to-day interactions with a portfolio of publisher accounts. You will use strong problem-solving and solution-driven thinking to drive a world-class partner experience that builds trust, retention, and loyalty. Your role is pivotal to ensure publishers feel supported and empowered to grow their partnerships with our advertisers.

Responsibilities

• Responsible for meeting publisher account growth targets to increase publisher revenue (commission payout).
• Create development plans for the assigned book of business that builds trust, retention, and loyalty with publisher partners.
• Identify, propose, and support new matchmaking efforts for publishers with Impact advertiser partners.
• Identify and escalate publisher challenges early, succinctly, and with a potential resolution.
• Analyze publisher data quarterly to ensure publishers are engaged and growing.
• Build strong relationships with internal teams at Impact including but not limited to: Customer Growth, Support/Customer Solutions, Onboarding, Technical Services, and the Partnerships Lab team.

Requirements

• Strong communicator: communicate effectively with publishers, advertisers, and internal team members.
• Influential: be persuasive and command respect by being a leader and expert in your knowledge of our company and products.
• Data-driven: accurately measure the effectiveness of programs and efforts, using findings to improve processes.
• Prioritization: prioritize effectively based on activities that will receive higher return for all audiences.
• Visionary: be able to diagnose potential issues before they arise.
• Agile: be able to adapt quickly to changes and adopt new strategies.
• Self-motivated, attention to detail, passion for learning, team player.

Pay

Salary Range: $100,000 - $120,000 per year, plus an additional 25% Variable Commission Plan ($25,000-$30,000) and generous stock (RSU) award.

Benefits

• Medical, Dental, and Vision insurance.
• Office-only catered lunch every Thursday, a healthy snack bar, and great coffee.
• Flexible spending accounts and 401(k).
• Responsible PTO policy for flexible time off.
• Mental health and wellness benefit: up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage.
• Monthly gym reimbursement policy.
• Restricted Stock Units (RSUs) with a 3-year vesting schedule, pending Board approval.
• Free Coursera subscription and PXA courses for continuous learning.
• Parental leave: 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver.
• Technology stipend to help set up your home office and a monthly internet allowance.