Public Safety Telecommunicator (Office Automation).

About the role

The position is located at United States Army Dugway Proving Ground, approximately 50 minutes from Tooele, Utah, and a 90-minute drive from Salt Lake City, Utah. Dugway offers various alternate work schedule opportunities, with most of the workforce working 4 ten-hour shifts Monday through Thursday.

Responsibilities

• Monitors and logs status and availability of assigned and unassigned police, fire, and medical field units to assure an appropriate response is made.
• Updates information for medical, police, and fire personnel en-route to calls.
• Maintains reports and retrieves statistical information using the National Fire Incident Reporting System(s) (NFIRS).
• Operates computer-based Hazardous Materials databases to provide field units with accurate information during emergencies.
• Receives and effectively evaluates 911 emergency calls, including installation fire, police, ambulance service, and Commercial Intrusion Detection System alarms.
• Transfers callers to the proper agency as determined or dispatches emergency equipment such as police, fire, ambulance, Med-Evac, rescue, or hazardous materials units.

Requirements

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• Within 16 weeks from the date of employment, incumbent must demonstrate reasonable proficiency in the use of E911, CAD, Land Mobile Radio (LMR), and station alerting software and equipment.
• Position is subject to shift work, including nights, weekends, and holidays.
• Incumbent is required to work regardless of weather conditions or base closure and must report to the duty station at the regularly scheduled time.
• Incumbent may be required to wear a uniform.
• Must be a qualified typist (40 words per minute).
• Must pass a pre-employment fingerprint-based criminal history investigation for any location that accesses Criminal Justice Information Systems.
• Must obtain and maintain a valid state driver’s license.
• Must obtain and maintain certification in:
  • Cardiopulmonary Resuscitation (CPR).
  • Emergency Medical Dispatch based on the program standards at the assigned location.
  • Department of Defense Telecommunicator I and II or equivalent based on the program standards at the assigned location.
  • State National Crime Information Center (NCIC) certification based on assigned location.
  • National Incident Management System (NIMS) IS 100, 300, 700, 800, and 907 courses.
• Continuous current certification is a condition of employment.
• Incumbent must complete continuing dispatch education (CDE) requirements through in-service training.
• This position has a Temporary Duty (TDY) or business travel requirement of 5% of the time.
• Appointment to this position is subject to a one-year probationary period unless previously met.

Qualifications

Who May Apply: US Citizens

In order to qualify, you must meet the experience and/or education requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social).

GS-05 Level:

• Specialized Experience: One year of specialized experience which includes:
  • Operating computer systems to accomplish assigned duties.
  • Communicating with callers to determine the nature of calls.
  • Utilizing communication equipment to apply appropriate responses to calls.
• OR Education: Four years of education above the high school level obtained in an accredited business, secretarial or technical school, junior college, college, or university, with studies in a field related to this position, such as Emergency Management or Crisis & Disaster Management.
• OR Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%.

GS-06 Level:

• Specialized Experience: One year of specialized experience which includes:
  • Processing phone calls such as non-emergency and emergency calls.
  • Operating dispatching equipment while communicating with callers.
  • Monitoring alarms to initiate appropriate responses.

GS-07 Level:

• Specialized Experience: One year of specialized experience which includes:
  • Answering emergency and/or non-emergency calls for police, fire, or ambulance assistance.
  • Dispatching emergency personnel as needed in accordance with priority level procedures.
  • Operating communications software to perform dispatching duties such as logging calls, preparing reports of activities, and assisting with medical dispatching until appropriate emergency units arrive.

If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show that the education credentials have been evaluated by a private organization that specializes in the interpretation of foreign education programs.

Benefits

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent.

• Direct Deposit of Pay is required.
• Permanent Change of Station (PCS) allowances may be authorized, subject to the provisions of the Joint Travel Regulations and an agency determination that a PCS move is in the Government Interest.
• Recruitment and relocation incentives may be authorized.
• Student loan repayment may be authorized.
• Salary negotiations for those candidates who are new to Federal service may be authorized.
• Credit for Prior Non-Federal Work Experience and Certain Military Service for Determining Annual Leave Accrual Rate may be authorized.