Public Safety Telecommunicator (Office Automation).

About the role

This position involves utilizing automated computer systems to process emergency and non-emergency 911 calls, dispatching appropriate police, fire, and EMS personnel, initiating immediate action for automated alarm systems, recording response times, and guiding callers through emergency procedures.

Responsibilities

• Operate automation, emergency dispatching, and communications equipment
• Communicate with callers to determine the nature of calls
• Utilize communication equipment to apply appropriate responses to calls
• Initiate immediate action for automated alarm systems
• Guide callers through emergency procedures until responders arrive

Requirements

• Demonstrate reasonable proficiency at locally established training guidelines on the use of E911, CAD, Land Mobile Radio (LMR), and station alerting software and equipment within 16 weeks of employment
• Obtain and maintain a Secret security clearance or access for the duration of employment
• Work an alternate, rotating work schedule including nights, weekends, and holidays
• Work mission essential regardless of weather conditions or base closure
• May be required to wear a uniform
• Maintain a valid state driver’s license in one of the 50 U.S. states
• Pass a pre-employment fingerprint-based criminal history investigation
• Complete Department of Defense Telecommunicator I and II or equivalent based on the program standards at the location assigned
• Complete State National Crime Information Center (NCIC) certification based on assigned location
• Complete National Incident Management System (NIMS) IS 100, 300, 700, 800, and 907 courses
• Achieve Continuing Dispatch Education (CDE) requirements through in-service training
• Have a Temporary Duty (TDY) or business travel requirement of 25% of the time

Qualifications

• US Citizens only
• One year of specialized experience which includes operating automation, emergency dispatching or communications equipment such as interior station intercommunication or public address systems; communicating with callers to determine nature of calls; and utilizing communication equipment to apply appropriate responses to calls
• Four years of education above the high school level obtained in an accredited business, secretarial or technical school, junior college, college or university with studies in a field related to this position, such as Emergency Management or Crisis & Disaster Management
• One year of specialized experience in assisting with receiving and routing emergency and non-emergency calls; documenting call information to identify nature of emergencies providing support to dispatch operations and entering data into computer systems to communicate routine information to emergency personnel