Public Safety Telecommunicator

Overview

The Division of Institutional Planning & Operations (IP&O) employs a workforce of approximately 2,700 staff, represented by 15 collective negotiations agreements, and is responsible for institutional strategic initiatives and operations, which encompasses an expansive range of comprehensive service and business operations across the State of New Jersey. These include planning and construction, facilities, public safety and emergency operations, environmental health and safety, transportation, housing, and auxiliary/retail operations.

Responsibilities

• Maintains communication with university police, emergency management and emergency services, as well as communications between external partners in police, fire, and medical agencies, including emergency 9-1-1 calls.
• Coordinates all after traditional business hours calls for requests for facilities maintenance.
• Handles in-person, text and application-based inquiries and telephone inquiries from the public.
• Refers calls or dispatches assistance as appropriate.
• Provides medical pre-arrival instructions for calls received via 9-1-1.
• Maintains and updates various departmental computer-based systems, including but not limited to an electronic Records Management System, NextGen 9-1-1 telephone system, NextGen 9-1-1 Computer Aided Dispatch (CAD) system, Text to 9-1-1 computer application.

Qualifications

• Radio communications or dispatcher experience, and professional computer experience are preferred.