Public Safety Telecommunicator

Location: Wisconsin Command Center; 3031 W. Montana St., Milwaukee, WI. Registry/PRN status — on-call, as needed to fill departmental gaps.

Responsibilities

• Monitors and utilizes security systems to maintain a common operating picture of the enterprise.
• Uses advanced technology systems in the Security Operations Center (SOC) for situational awareness, threat management, and investigative purposes.
• Monitors risks that could adversely impact the organization using internal and external systems (internet, newsfeeds, and other data sources).
• Monitors and utilizes the security management system, CCTV, visitor management, infant protection, burglar alarm, fire alarm, and related systems to detect emergencies such as fires, emergencies, or criminal activity.
• Maintains status and locations of on-duty Public Safety/Security personnel.
• Monitors and dispatches Public Safety/Security staff activity and assignments via radio systems and computer-aided dispatch systems.
• Maintains automated logs of Public Safety/Security staff communications and activity.
• Responds to Security, Fire, and Safety service requests, incidents, and alarms.
• Receives emergency and non-emergency calls from team members, public, Public Safety/Security staff, law enforcement, and others via telephone, radio, and computer-aided dispatch systems; inputs pertinent data into security management systems.
• Evaluates incoming information, questions callers to determine location and nature of problem, and follows established procedures to assess severity and validity of calls or alarms.
• Prioritizes calls and dispatches Public Safety personnel and/or others.
• Communicates effectively in routine, urgent, and emergency situations.
• Maintains central database information to facilitate efficient operations and continuously updates organizational data.
• Seeks guidance from supervisors and peers to effectively communicate with stakeholders throughout an incident life cycle.
• Keeps informed of organizational and departmental policies and procedures.
• Maintains appropriate security and confidentiality of information created or encountered in the performance of assigned duties.

Requirements

• Association of Public-Safety Communications Officials International (APCO) Public Safety Telecommunicator 1 certification within 12 months of employment.
• GED or High School Equivalency Diploma.
• 1 year of experience responding to alarms such as burglar, fire, etc.
• Experience monitoring hardware and/or software such as signal receivers, alarm monitoring software, Security and Fire hardware, CCTV, burglar, or fire panels.
• Experience with Emergency Response protocols and processes (public and private).

Skills

• Strong computer skills; ability to type 35-40 wpm.
• Ability to read, understand, and clearly speak English; constant use of speech and hearing (correctable to normal level required) in communicating with public/co-workers.
• Constant mental alertness and attention to detail required while setting priorities and following up on assignments.
• Effective written and oral communication and interpersonal skills with ability to deal with all levels of personnel and the public in a professional and effective manner.

Schedule

• On-call, as needed (minimum 8 hours per month).
• Weekends, 12-hour and 8-hour shifts, holidays as scheduled.
• Shifts may include nights, weekends, holidays, and mandatory overtime as required by department need and management direction.

Physical Requirements and Working Conditions

• Work is performed in a 24/7/365 Security Operations Center.
• Sitting for extended periods at a workstation wearing communications equipment, limiting mobility except for scheduled breaks.
• Work is performed onsite in a secured, controlled, closely supervised, and highly structured environment.
• Requires visual and muscular dexterity to operate communications equipment (computer-aided dispatch, telephones, and radios).
• Constant use of eyes (correctable vision to normal level required) to observe, read, interact with public and co-workers, and view security monitors; includes hand/eye coordination.
• Functions in a stressful, fast-paced environment.