Public Safety Telecommunicator

Job Duties

• Respond to 911 or other calls for emergency and non-emergency assistance and in dispatching law enforcement, firefighting, or rescue units.
• Transmit and receive coded and conventional messages.
• Differentiate between routine, priority, and emergency messages, and initiate or follow through on responses as required.
• Communicate details of the situation and location.
• Gather and record information using a dispatch system.
• Maintain confidentiality.
• Train new Public Safety Telecommunicators as needed.

Qualifications And Requirements

• Requires a high school diploma.
• Ability to commit to a 24/7 shift rotation.
• Must be available on weekends and nights.
• Ability to work mandatory and short-notice overtime.
• Type 35 words per minute (wpm).

Physical Demands and Work Conditions

• Emergency call center environment with periods of high stress and multi-tasking during emergency situations.
• Vision abilities required by this job include close vision, distance vision, and the ability to adjust focus, such as to work on computers.
• Hearing abilities required for general and phone communication, signals, and machine sounds.
• Equipment used includes computers, phones, and standard office equipment in addition to Emergency Dispatch equipment depending on the assignment.
• Emergency Dispatch equipment may include but is not limited to Computer Aided Dispatch Applications (CAD), 911 systems, a variety of alarms and monitors, headsets, and two-way radios.
• Frequent wrist and finger manipulation to complete computer work.
• Occasional lifting of 10-20 lbs.

Work Location

Anoka County Emergency Communication Center, located at 13535 Hanson Blvd NW, Andover, MN 55304.