Public Safety Telecommunicator

Rutgers, The State University of New Jersey, is seeking a Public Safety Telecommunicator for the Police Department.

Overview

The Division of Institutional Planning & Operations (IP&O) employs a workforce of approximately 2,700 staff, represented by 15 collective negotiations agreements, and is responsible for institutional strategic initiatives and operations, which encompasses an expansive range of comprehensive service and business operations across the State of New Jersey. These include planning and construction, facilities, public safety and emergency operations, environmental health and safety, transportation, housing, and auxiliary/retail operations.

Responsibilities

• Monitors, receives, and coordinates all communications with university police, emergency management and emergency services, as well as communications between external partners in police, fire, and medical agencies, including emergency 9‑1‑1 calls.
• Receives and coordinates all after‑traditional‑business‑hours calls for requests for facilities maintenance.
• Handles in‑person, text and application‑based inquiries and telephone inquiries from the public.
• Refers calls or dispatches assistance as appropriate.
• Provides medical pre‑arrival instructions for calls received via 9‑1‑1.
• Monitors, updates, and maintains various departmental computer‑based systems, including but not limited to an electronic Records Management System, NextGen 9‑1‑1 telephone system, NextGen 9‑1‑1 Computer Aided Dispatch (CAD) system, and Text‑to‑9‑1‑1 computer application.

Preferred Qualifications

• Radio communications or dispatcher experience.
• Professional computer experience.