Public Safety Telecommunicator (Office Automation).

About the role

Provide emergency services to the public by answering emergency 911 calls and responding with appropriate personnel and equipment.

Provide initial incident command support until responding emergency units arrive on scene.

Responsible for caller interrogation to determine the problem and the nature of the call.

Identify nature of emergency, level of response required based on local protocols, and provide any additional information to the responding units.

Maintain an accurate status of all emergency response equipment and personnel to ensure prompt and accurate response.

Operate Computer Aided Dispatching (CAD) system, telephones, radios, and station alert systems.

Provide emergency medical dispatching assistance to callers with medical emergencies.

Requirements

• Conditions of employment include appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• Within 16 weeks from the date of employment, will be required to demonstrate reasonable proficiency at locally established training guidelines on the use of Enhanced 911, CAD, Land Mobile Radio (LMR), and station alerting software and equipment.
• Position is subject to shift work where the incumbent is required to work an alternate, rotating work schedule, which requires an uncommon tour of duty (including nights, weekends and holidays).
• Incumbent is required to work (mission essential) regardless of weather conditions or base closure and to report to the duty station at the regularly scheduled time.
• Incumbent may be required to wear a uniform.
• Incumbent must be a qualified typist. (40 wpm).
• Pre-employment; fingerprint based criminal history investigation for any location that accesses Criminal Justice Information Systems.
• Valid state driver’s license.
• Certification in: Cardiopulmonary Resuscitation (CPR) and Emergency Medical Dispatch based on the program standards at the location assigned.
• Department of Defense Telecommunicator I and II or equivalent based on the program standards at the location assigned.
• State National Crime Information Center (NCIC) certification based on assigned location.
• Completion of the National Incident Management System (NIMS) IS 100,300, 700, 800, and 907 courses.
• Continuous current certification is a condition of employment.
• Attainment of continuing dispatch education (CDE) requirements through in-service training that is offered locally and pass in accordance with predetermined course requirements.
• Pre-employment drug screen based on location requirements.
• Pre-employment vision and hearing screening based on location.
• T3/Secret clearance.

Qualifications

• US Citizens only.
• One year of specialized experience which includes: 1) Answering emergency and/or non-emergency calls for police, fire, medical or ambulance assistance; 2) Dispatching emergency personnel AND vehicles; AND 3) Operating automated systems, emergency dispatching and communications equipment.
• Proficiency Required: Qualified typist. A qualified typist can type 40 words per minute based on a 5 minute sample with three or fewer errors.
• Education Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted.
• Male applicants born after December 31, 1959, must complete a Pre-Employment Certification Statement for Selective Service Registration.
• You will be required to provide proof of U.S. Citizenship.
• This position requires a 1 year probationary period during which the agency evaluates your fitness and whether your continued employment advances the public interest.
• In making this determination, the agency may consider your performance and conduct; agency needs and interests; whether your continued employment supports organizational or Government goals; and whether it promotes the efficiency of the Federal service.
• Continued employment requires written certification that it advances the public interest.
• Direct Deposit of Pay is required.
• Selection is subject to restrictions resulting from Department of Defense referral system for displaced employees.
• Recruitment and relocation incentives MAY be authorized.
• Student loan repayment MAY be authorized.
• Salary negotiations for those candidates who are new to Federal service MAY be authorized.
• Credit for Prior Non-Federal Work Experience and Certain Military Service for Determining Annual Leave Accrual Rate MAY be authorized.
• Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application.
• To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here: Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.