Public Safety Telecommunicator (Office Automation).

About the Role

This position involves providing emergency services to the public by answering 911 calls, coordinating responses, and operating critical dispatch systems.

Responsibilities

• Answer emergency 911 calls and dispatch appropriate personnel and equipment.
• Provide initial incident command support until responding emergency units arrive.
• Identify the nature of emergencies, determine the required response level based on local protocols, and relay information to responding units.
• Monitor computerized fire alarm systems and other alarm systems, such as the Joint Capabilities Integration Development System (IDIDS).
• Maintain accurate status of all emergency response equipment and personnel to ensure prompt and accurate response.
• Operate Computer Aided Dispatching (CAD) systems, telephones, radios, and station alert systems.
• Provide emergency medical dispatching assistance to callers with medical emergencies.
• Perform crisis intervention with distraught callers.

Requirements

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• Within 16 weeks of employment, demonstrate proficiency in Enhanced 911, CAD, Land Mobile Radio (LMR), and station alerting software and equipment.
• Position requires shift work, including nights, weekends, and holidays.
• Incumbent must work regardless of weather conditions or base closure and report to the duty station at the regularly scheduled time.
• May be required to wear a uniform.
• Must pass a pre-employment fingerprint-based criminal history investigation for access to Criminal Justice Information Systems.
• Must obtain and maintain a valid state driver’s license.
• Must obtain and maintain certifications in:
  • Cardiopulmonary Resuscitation (CPR).
  • Emergency Medical Dispatch based on program standards at the assigned location.
  • Department of Defense Telecommunicator I and II or equivalent.
  • State National Crime Information Center (NCIC) certification.
  • National Incident Management System (NIMS) IS 100, 300, 700, 800, and 907 courses.
• Continuous current certification is a condition of employment.
• Must complete continuing dispatch education (CDE) requirements through in-service training.
• Must obtain and maintain eligibility for a Secret security clearance or access; a background investigation and credit check are required.
• Must type at least 40 words per minute with three or fewer errors based on a 5-minute sample.

Qualifications

Experience refers to paid and unpaid experience, including volunteer work. Your resume must clearly describe your relevant experience.

GS-05

• Specialized Experience: One year of specialized experience which includes:
  • Receiving incoming calls for service and obtaining information to determine the appropriate course of action.
  • Using automated systems to enter, update, or maintain service records or other information.
• Education: Four years of education above high school from an accredited business, secretarial, technical school, junior college, college, or university. (Transcripts required.)
• Combination of Education and Experience: A combination of education and experience may be used if the computed percentage meets 100% of the requirements.

GS-06

• Specialized Experience: One year of specialized experience which includes:
  • Answering emergency and/or non-emergency calls within a public safety communications center using established procedures.
  • Operating emergency communications/computer-aided dispatch equipment to assist with dispatching public safety resources.

GS-07

• Specialized Experience: One year of specialized experience which includes:
  • Answering emergency and non-emergency calls within a public safety communications center to dispatch appropriate police, fire, and emergency medical assets.
  • Monitoring automated fire/security alarms to coordinate public safety response.
  • Assisting with crisis intervention for distraught callers.

Foreign education must be evaluated by a private organization specializing in interpretation of foreign education programs and deemed equivalent to a U.S. education program.

Who May Apply

• 30 Percent or More Disabled Veterans
• Current Department of Army Civilian Employees
• Current Department of Defense (DOD) Civilian Employees (non-Army)
• Defense Civilian Intelligence Personnel System (DCIPS) Interchange Agreement
• Domestic Defense Industrial Base/Major Range and Test Facilities Base Civilian Personnel Workforce
• Interagency Career Transition Assistance Plan
• Land Management Workforce Flexibility Act
• Military Spouses, under Executive Order (E.O.) 13473
• Non-Appropriated Fund Instrumentality (NAFI)
• Non-Department of Defense (DoD) Transfer
• People with Disabilities, Schedule A
• Priority Placement Program, DoD Military Reserve (MR) and National Guard (NG) Technician Eligible
• Priority Placement Program, DoD Military Spouse Preference (MSP) Eligible
• Priority Placement Program, DoD MR and NG Preference Eligible Tech Receiving Disability Retirement
• Priority Placement Program, DoD Retained Grade Preference Eligible
• Reinstatement
• Veterans Employment Opportunity Act (VEOA) of 1998

Additional Information

• Male applicants born after December 31, 1959, must complete a Pre-Employment Certification Statement for Selective Service Registration.
• Proof of U.S. Citizenship is required.
• This position requires a 1-year probationary period.
• Direct Deposit of Pay is required.
• Multiple positions may be filled from this announcement.
• Salary includes applicable locality pay or Local Market Supplement.
• Payment of Permanent Change of Station (PCS) costs may be authorized if determined to be in the Government's interest.
• Recruitment and relocation incentives may be authorized.
• Student loan repayment may be authorized.
• Salary negotiations for new Federal employees may be authorized.
• Credit for Prior Non-Federal Work Experience and Certain Military Service for Determining Annual Leave Accrual Rate may be authorized.
• This position may be filled at the GS-05 or GS-07 level. If filled below the full performance level (GS-07), promotion to the next higher grade is possible without further competition upon meeting regulatory requirements and management recommendation.
• Reasonable Accommodation (RA) requests for online assessments are available for applicants with disabilities covered under the Rehabilitation Act of 1973.

Benefits

As a federal employee, you and your family will have access to a comprehensive benefits package. Eligibility depends on the type of position held. Contact the hiring agency for more information on specific benefits offered.