Public Safety Emergency Dispatcher

Essential Duties/Responsibilities

• Receive and dispatch via radio and/or telephone all incoming emergency complaints to the appropriate agency and/or service, using pager encoders on correct frequencies, or other appropriate channels of communications.
• Provide Emergency Medical Dispatch (EMD)/Emergency Fire Dispatch (EFD) Pre-arrival Instructions as necessary, based on training and EMD/EFD provided directions.
• Receive and dispatch or redirect all non-emergency incoming calls to the appropriate individuals or services for assistance.
• Be able to locate and provide resource information from available resources as requested by callers.
• Generate and maintain complaint card information on all incoming calls for service, either through the Summit System or cards when the Summit computer is not operational.
• Perform data entry in Summit and the METRO system, and file all warrants delivered to the PRCC for Processing.
• Communicate with the speech and hearing impaired utilizing a Telecommunications Device for the Deaf (TDD).
• Send and receive Fax Machine material.
• Be able to clean, re-set, play, and record, utilizing the center's recording and playback equipment.
• Perform additional duties and related tasks as needed or as directed by a proper authority.

Other Related Duties/Responsibilities

• Ability to be at his/her duty station as required unless assigned to alternate duties by a supervisor.
• Ability to work assigned schedules.
• Participation as in department shifts, meetings, and may sit on various boards and panels.
• Participate in mandatory training.

Education/Training (Minimum Required And Preferred)

• High School Diploma or GED.
• Able to be or is certified in CPR (A.H.A).
• Able to be or is certified in Emergency Medical Dispatch, Emergency Fire Dispatch, and Emergency Telecommunicators Course under National Academy of Emergency Dispatch.
• Successful completion or is certified in M.C.J.A. Terminal Operations Course.

Job Related Experience (Minimum Required And Preferred)

• Use of radio and telephone communications.
• Computer data entry and inquiry.

Special Skills

• Personal computer knowledge and skills.
• Able to perform and prioritize multiple tasks efficiently, while under stress.
• Able to demonstrate leadership abilities.

Special Job Requirements

• Minimum 18 years of age.
• Ability to understand, follow, and provide written and/or oral instructions.

Physical Demands/Conditions/Requirements

• Sit for.
• Use hands to finger, handle, or feel.
• Reach with hands and arms.
• Talk or hear.
• Occasionally lift and or move up to 20 pounds.

Penobscot County

Penobscot County provides equal opportunity to all qualified employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.