Public Safety Dispatcher

JOB SUMMARY

Under general supervision, responds to emergency and non-emergency calls for service, identifies and dispatches appropriate law enforcement, fire, and emergency service units, gathers and relays critical information; complies with Police and Fire Department policies and procedures to assure the safety and the public.

SUPERVISION

This position has no supervisory responsibility.

DUTIES AND RESPONSIBILITIES

• Answers incoming emergency and non-emergency calls; projecting a positive image and support of the Town’s organizations.
• Interviews callers and gathers details; prioritizes calls for service and determines appropriate personnel to respond.
• Dispatches calls for service; relays pertinent information to law enforcement and fire department officers in a concise manner; providing information and assistance to the public within scope of authority.
• Provides detailed call information to official personnel as needed.
• Maintains status and awareness of Police patrol unit and fire department apparatus locations.
• Monitors message traffic and relays information to police and fire officers.
• Enters emergency assistance calls into computer aided dispatch incident logs.
• Inputs information into the ACJIS & NCIC computer system. Maintains records and files.
• Contacts other law enforcement and fire agencies for additional information and resources as needed, relaying pertinent information regarding incidents.
• Notifies key Town personnel on critical incidents.
• Fulfills all other related duties, as assigned.

  Education And Experience Required

  • High school diploma or GED plus two (2) years general office/clerical/computer experience involving substantial public contact.
  • Certificate to operate the AZ Criminal Justice Information System (ACJIC) and the National Crime Information Center (NCIC) computer system; or be able to obtain within six (6) months from date of hire.
  • Pass a background investigation by NCIC.
  • Ability to obtain Basic Communications Dispatch Certificate.
  • Computer Skills: Microsoft Office Suite, Outlook E-Mail, AZ Criminal Justice Information System (ACJIC), National Crime Information Center (NCIC) computer system, Microsoft Word, Excel, Outlook.
  • Moderately proficient in internet search engines.

  Other Ability

  • To pass a background investigation by NCIC.
  • To obtain Basic Communications Dispatch Certificate.
  • To work schedule required to fulfill duties of position.

  Physical Demands

  • Regularly required to have sufficient clarity of speech and hearing which permits effective communications and discern emergency/alarm systems.
  • Regularly required to sit and speak through a telephone or radio device for long periods of time, with attention to detail.
  • May be required to occasionally carry, push/pull objects and materials up to 25 pounds.
  • Specific vision abilities required by this job includes close vision, ability to adjust focus, and manual dexterity in combination with eye/hand coordination.
  • Office noise level is usually moderate.

  How To Apply

  Complete the Town of Florence Application(s) below to submit a digitally signed copy to the Human Resources Department. Apply Here Town of Florence Human Resources Department 775 North Main Street PO Box 2670 Florence, AZ 85132 Phone: (520) 868-7553 Fax: (520) 868-7571 hr@florenceaz.gov Questions regarding recruitment may be directed to Human Resources at hr@florenceaz.gov. The Town of Florence is an EEO/ADA employer.