Public Safety Dispatcher I

About the role

This trainee role prepares individuals to serve as the vital communications link between the public needing help and emergency services responders. It involves acquiring skills and knowledge through classroom and on-the-job training.

Responsibilities

• Answers non-emergency phone lines, provides resources and referrals, documents information for public safety personnel as needed.
• Handles reports of law, fire, and medical emergency situations delivered via voice (9-1-1 emergency telephone lines), text messages (Text-to-911), or electronic means (such as alerts from alarm companies).
• Maintains accurate records of calls received and handled, ensures critical information is input to the record, documents actions taken including updates from first responders and reporting parties.
• Provides clear and effective communication with active listening, call control, judgment, respect and empathy to the public in life-safety situations, triages requests for service, and coordinates appropriate responses to high-risk and high-stress operations.
• Operates a sophisticated workstation comprised of multiple computer systems including computer aided dispatch, location services, emergency mapping, state and federal database queries, 9-1-1 call handling equipment, public safety radio consoles, and a variety of solutions dedicated to emergency management.
• Transmits and receives messages to and from User Agencies via public safety radios, 9-1-1 emergency telephone lines, data terminals, and other communications equipment.
• Effectively dispatches appropriate emergency resources, such as law enforcement, fire, or medical personnel, to the location of the incident, prioritizing incident response to the correct level of urgency, and thoroughly and accurately documenting incident activities while maintaining scene awareness.
• Maintains accurate records of calls received and handled, ensures critical information is input to the record, documents actions taken including updates from first responders and reporting parties.
• Operates a sophisticated workstation comprised of multiple computer systems including computer aided dispatch, location services, emergency mapping, state and federal database queries, 9-1-1 call handling equipment, public safety radio consoles, and a variety of solutions dedicated to emergency management.
• Transmits and receives messages to and from User Agencies via public safety radios, 9-1-1 emergency telephone lines, data terminals, and other communications equipment.
• Effectively dispatches appropriate emergency resources, such as law enforcement, fire, or medical personnel, to the location of the incident, prioritizing incident response to the correct level of urgency, and thoroughly and accurately documenting incident activities while maintaining scene awareness.
• Maintains accurate records of calls received and handled, ensures critical information is input to the record, documents actions taken including updates from first responders and reporting parties.
• Operates a sophisticated workstation comprised of multiple computer systems including computer aided dispatch, location services, emergency mapping, state and federal database queries, 9-1-1 call handling equipment, public safety radio consoles, and a variety of solutions dedicated to emergency management.
• Transmits and receives messages to and from User Agencies via public safety radios, 9-1-1 emergency telephone lines, data terminals, and other communications equipment.
• Effectively dispatches appropriate emergency resources, such as law enforcement, fire, or medical personnel, to the location of the incident, prioritizing incident response to the correct level of urgency, and thoroughly and accurately documenting incident activities while maintaining scene awareness.
• Maintains accurate records of calls received and handled, ensures critical information is input to the record, documents actions taken including updates from first responders and reporting parties.
• Operates a sophisticated workstation comprised of multiple computer systems including computer aided dispatch, location services, emergency mapping, state and federal database queries, 9-1-1 call handling equipment, public safety radio consoles, and a variety of solutions dedicated to emergency management.
• Transmits and receives messages to and from User Agencies via public safety radios, 9-1-1 emergency telephone lines, data terminals, and other communications equipment.
• Effectively dispatches appropriate emergency resources, such as law enforcement, fire, or medical personnel, to the location of the incident, prioritizing incident response to the correct level of urgency, and thoroughly and accurately documenting incident activities while maintaining scene awareness.
• Maintains accurate records of calls received and handled, ensures critical information is input to the record, documents actions taken including updates from first responders and reporting parties.
• Operates a sophisticated workstation comprised of multiple computer systems including computer aided dispatch, location services, emergency mapping, state and federal database queries, 9-1-1 call handling equipment, public safety radio consoles, and a variety of solutions dedicated to emergency management.
• Transmits and receives messages to and from User Agencies via public safety radios, 9-1-1 emergency telephone lines, data terminals, and other communications equipment.
• Effectively dispatches appropriate emergency resources, such as law enforcement, fire, or medical personnel, to the location of the incident, prioritizing incident response to the correct level of urgency, and thoroughly and accurately documenting incident activities while maintaining scene awareness.
• Maintains accurate records of calls received and handled, ensures critical information is input to the record, documents actions taken including updates from first responders and reporting parties.
• Operates a sophisticated workstation comprised of multiple computer systems including computer aided dispatch, location services, emergency mapping, state and federal database queries, 9-1-1 call handling equipment, public safety radio consoles, and a variety of solutions dedicated to emergency management.
• Transmits and receives messages to and from User Agencies via public safety radios, 9-1-1 emergency telephone lines, data terminals, and other communications equipment.
• Effectively dispatches appropriate emergency resources, such as law enforcement, fire, or medical personnel, to the location of the incident, prioritizing incident response to the correct level of urgency, and thoroughly and accurately documenting incident activities while maintaining scene awareness.
• Maintains accurate records of calls received and handled, ensures critical information is input to the record, documents actions taken including updates from first responders and reporting parties.
• Operates a sophisticated workstation comprised of multiple computer systems including computer aided dispatch, location services, emergency mapping, state and federal database queries, 9-1-1 call handling equipment, public safety radio consoles, and a variety of solutions dedicated to emergency management.
• Transmits and receives messages to and from User Agencies via public safety radios, 9-1-1 emergency telephone lines, data terminals, and other communications equipment.
• Effectively dispatches appropriate emergency resources, such as law enforcement, fire, or medical personnel, to the location of the incident, prioritizing incident response to the correct level of urgency, and thoroughly and accurately documenting incident activities while maintaining scene awareness.
• Maintains accurate records of calls received and handled, ensures critical information is input to the record, documents actions taken including updates from first responders and reporting parties.
• Operates a sophisticated workstation comprised of multiple computer systems including computer aided dispatch, location services, emergency mapping, state and federal database queries, 9-1-1 call handling equipment, public safety radio consoles, and a variety of solutions dedicated to emergency management.
• Transmits and receives messages to and from User Agencies via public safety radios, 9-1-1 emergency telephone lines, data terminals, and other communications equipment.
• Effectively dispatches appropriate emergency resources, such as law enforcement, fire, or medical personnel, to the location of the incident, prioritizing incident response to the correct level of urgency, and thoroughly and accurately documenting incident activities while maintaining scene awareness.
• Maintains accurate records of calls received and handled, ensures critical information is input to the record, documents actions taken including updates from first responders and reporting parties.
• Operates a sophisticated workstation comprised of multiple computer systems including computer aided dispatch, location services, emergency mapping, state and federal database queries, 9-1-1 call handling equipment, public safety radio consoles, and a variety of solutions dedicated to emergency management.
• Transmits and receives messages to and from User Agencies via public safety radios, 9-1-1 emergency telephone lines, data terminals, and other communications equipment.
• Effectively dispatches appropriate emergency resources, such as law enforcement, fire, or medical personnel, to the location of the incident, prioritizing incident response to the correct level of urgency, and thoroughly and accurately documenting incident activities while maintaining scene awareness.
• Maintains accurate records of calls received and handled, ensures critical information is input to the record, documents actions taken including updates from first responders and reporting parties.
• Operates a sophisticated workstation comprised of multiple computer systems including computer aided dispatch, location services, emergency mapping, state and federal database queries, 9-1-1 call handling equipment, public safety radio consoles, and a variety of solutions dedicated to emergency management.
• Transmits and receives messages to and from User Agencies via public safety radios, 9-1-1 emergency telephone lines, data terminals, and other communications equipment.
• Effectively dispatches appropriate emergency resources, such as law enforcement, fire, or medical personnel, to the location of the incident, prioritizing incident response to the correct level of urgency, and thoroughly and accurately documenting incident activities while maintaining scene awareness.
• Maintains accurate records of calls received and handled, ensures critical information is input to the record, documents actions taken including updates from first responders and reporting parties.
• Operates a sophisticated workstation comprised of multiple computer systems including computer aided dispatch, location services, emergency mapping, state and federal database queries, 9-1-1 call handling equipment, public safety radio consoles, and a variety of solutions dedicated to emergency management.
• Transmits and receives messages to and from User Agencies via public safety radios, 9-1-1 emergency telephone lines, data terminals, and other communications equipment.
• Effectively dispatches appropriate emergency resources, such as law enforcement, fire, or medical personnel, to the location of the incident, prioritizing incident response to the correct level of urgency, and thoroughly and accurately documenting incident activities while maintaining scene awareness.
• Maintains accurate records of calls received and handled, ensures critical information is input to the record, documents actions taken including updates from first responders and reporting parties.
• Operates a sophisticated workstation comprised of multiple computer systems including computer aided dispatch, location services, emergency mapping, state and federal database queries, 9-1-1 call handling equipment, public safety radio consoles, and a variety of solutions dedicated to emergency management.
• Transmits and receives messages to and from User Agencies via public safety radios, 9-1-1 emergency telephone lines, data terminals, and other communications equipment.
• Effectively dispatches appropriate emergency resources, such as law enforcement, fire, or medical personnel, to the location of the incident, prioritizing incident response to the correct level of urgency, and thoroughly and accurately documenting incident activities while maintaining scene awareness.
• Maintains accurate records of calls received and handled, ensures critical information is input to the record, documents actions taken including updates from first responders and reporting parties.
• Operates a sophisticated workstation comprised of multiple computer systems including computer aided dispatch, location services, emergency mapping, state and federal database queries, 9-1-1 call handling equipment, public safety radio consoles, and a variety of solutions dedicated to emergency management.
• Transmits and receives messages to and from User Agencies via public safety radios, 9-1-1 emergency telephone lines, data terminals, and other communications equipment.
• Effectively dispatches appropriate emergency resources, such as law enforcement, fire, or medical personnel, to the location of the incident, prioritizing incident response to the correct level of urgency, and thoroughly and accurately documenting incident activities while maintaining scene awareness.
• Maintains accurate records of calls received and handled, ensures critical information is input to the record, documents actions taken including updates from first responders and reporting parties.
• Operates a sophisticated workstation comprised of multiple computer systems including computer aided dispatch, location services, emergency mapping, state and federal database queries,