Public Safety Dispatcher I

Essential Job Functions

Receives routine and emergency calls for service from the public; inputs details of call into computer systems; dispatches available police, fire, or ambulance units; coordinates response of other City departments and other public safety and emergency service agencies to sites in the city and surrounding areas.

Maintains status and location of police and fire units in the field.

Respond to court requests for testimony.

Updates, and retrieves information from Department of Justice and Department of Motor Vehicles data bases relating to wanted or missing persons, stolen property, vehicle registration, stolen vehicles, criminal offender records, and other information and conveys information to field officers.

Maintains communication with field units, provides status updates, and other vital law enforcement information.

Responds to questions from public regarding general legal matters, City and department operations, and transfers incoming phone calls as appropriate.

Minimum Qualifications

• Knowledge of: Vehicle and Penal Codes and El Centro Municipal Codes; standard police radio broadcasting procedures and rules.
• Geographic location of streets, parks, major landmarks, and City and County limits.
• Some knowledge of reporting practices of California Law Enforcement Telecommunications System (CLETS), National Crime Information Center (NCIC), and the Criminal Justice Information System.
• Office of Emergency System (OES) dispatch and response procedures.

Required EDUCATIONAL REQUIREMENTS

• A High School Diploma or equivalent.
• Satisfactory completion of Peace Officer Standards Training (P.O.S.T.) Commission certified 120-hour basic complaint/dispatcher course within twelve months of date of hire.
• Six months of customer service experience.

Special Requirements

• No felony convictions.
• No disqualifying criminal histories within the past seven years.
• Ability to work variable shifts as assigned.
• Current State of California Class C driver's license and acceptable driving record must be maintained.

Pay Practices

• This position is paid on a biweekly basis.
• Retirement CalPERS – Employee/Employer contributions.
• Holidays 15 paid holidays per year.