Public Safety Dispatcher I

About the role

The purpose of this position is to receive and dispatch incoming calls for police, emergency medical and fire services and other emergency and non-emergency assistance. Prioritizes calls based on nature of emergency. Obtains critical information needed to ensure proper police, fire and medical response; dispatches appropriate units via the computer aided dispatch system (CAD), the radio and telephone; and performs a variety of duties relative to assigned areas of responsibility.

Responsibilities

• Uses radio to dispatch appropriate Police and Fire resources to respond to calls received.
• Prioritize calls based upon nature of request for services, availability of units, and other pertinent information.
• Maintains accurate data entry functions into CAD for documentation.
• Maintains accurate and current awareness of the locations and status of police and fire units for safety of responding personnel.
• Maintains good customer service while following policy and procedures, general orders, and standard operating procedures.
• Utilizes various software and web-based systems to conduct research to respond to calls.
• Completes data entry functions.
• Runs checks for wants and warrants on vehicles, guns, boats, articles, and persons to complete requests for service.
• Affords assistance in arranging tows for accident scenes.
• Affords assistance in processing internal requests via administration line to process calls.
• Makes notifications to on call personnel.
• Performs any other administrative duties as assigned.

Requirements

• Equivalent to the completion of the twelfth grade (high school diploma or GED).
• One year of full-time, professional experience in a related field.
• Successfully complete the CritiCall test series.
• Possess, or obtain within three months of hire, the following certifications: CPR (cardiopulmonary resuscitation), CBICCIC/NCIC (National Crime Information Center), CJIS (Criminal Justice Information Services), Incident Command System 100, 700, and NCMEC (National Center for Missing and Exploited Children).

Qualifications

• Education and Experience Equivalency: One year of relevant work experience may be substituted for one year of required education (OR) one year of academic coursework specifically related to this position beyond the minimum requirement may be substituted for one year of required professional experience.
• Ideal Candidates Will Also Have Experience working in a public safety setting, including public safety dispatch.
• Experience using CJIS, CCIC/NCIC, and computer-aided dispatch systems.
• Current CPR, EMD, EPD, and EFD certifications.
• Bilingual in Spanish.

Skills and Abilities

• Knowledge of public safety dispatching and/or call taking protocols.
• Ability to comprehend critical information to ensure proper resources are dispatched.
• Ability to make quick and lucid decisions.
• Ability to successfully pass the CritiCall testing series including keyboarding at 27 wpm.
• Ability to handle stressful, negative, and aggressive interactions.
• Ability to write a series of numbers, names, and addresses.
• Ability to speak into radios and telephones.
• Ability to receive and respond to incoming emergency and non-emergency calls for assistance.
• Ability to read computer screens.
• Ability to function in a work environment with moderate noise level from several sources creating constant activity.

Specialized Computer Equipment and Software

• Quick Response,
• CAD,
• CCIS/NCIC,
• CJIS,
• LERMS,
• ProQA,
• MS Office,
• Contact Map,
• twitter,
• Facebook,
• Citizen Observer,
• 3si,
• CSU database,
• BOSS3.

Benefits

The City of Colorado Springs offers additional compensation depending on the position, area of assignment, and specific job assignments, including shift differential, pay differential, acting or lead, special assignment, hazard pay, longevity, cellphone allowance, uniform allowance, relocation, awards, standby, call out, compensatory time off, tuition, overtime, extra duty, incentive, holiday premium, proficiency, and vacation sell back. Please view at here.

Physical Demands

This position requires the ability to lift up to 20 pounds occasionally and 10 pounds frequently. Must be able to sit/stand constantly.

Primary Work Environment

Office environment with moderate noise level from several sources creating constant activity.

Pre-employment Requirements

• The job offer will be contingent upon successful completion of a polygraph examination, fingerprinting, extensive background check, and other pre-employment assessments.
• Applicants that have used marijuana or CBD products within 3 months from the date of their application submission will not be eligible for hire.

Supplemental Information

Please contact CSPD Human Resources at cspdhiring@coloradosprings.gov or 719-444-7447 for any questions about this position. More information about the Colorado Springs Police Department’s Marijuana Use Policy can be found here: