Public Safety Dispatcher I

Responsibilities

• Answers emergency and non-emergency telephone lines and directs calls accordingly.
• Gathers information from callers including location, nature, severity, and status of emergencies.
• Affords assistance to first responders by relaying information regarding calls for service.
• Documents and corrects location errors in CAD (Computer Assisted Dispatch).
• Notifies appropriate entities related to problems or complaints.
• Researches information in the Local, State, and National Law Enforcement Telecommunications Systems.
• Maintains security surveillance and access control for employees and customers to NTTA property/facilities.
• Accesses and operates video and audio equipment.
• Ensures notifications are made on major incidents.
• Affords assessment of the need for response and dispatches services accordingly.
• Maintains monitoring of several radios as required and ensures all are operational.
• Researches and responds to inquiries from other law enforcement agencies and departments.

Qualifications

• Minimum: High School diploma (or GED)
• Proof of US Citizenship - Original certified copy of your birth certificate (no photocopy) or original certified copy of your Naturalization papers (no photocopy).
• Valid driver’s license.
• Ability to obtain and maintain TCIC/NCIC and NLETS/TLETS certification and Security Awareness certifications.
• Must pass a job-related medical examination including a drug screen, psychological exam; have vision correctable to 20/40 and have normal color vision and normal hearing registered at 500-4000 Hertz set at 20db.
• Must demonstrate a state of physical and mental health consistent with the ability to perform assigned duties.
• Required to have passed a typing test which shows a typing proficiency of at least 35 wpm.
• Employees must pass federal fingerprinting and thorough pre-employment background check.
• Must maintain a nationally recognized CPR certification.
• Ability to obtain and maintain a Telecommunicator License through The Texas Commission on Law Enforcement (TCOLE).
• Copy of your DD-214 and/or other military discharge documents showing an honorable discharge. (if applicable).