Public Safety Associate - full-time, first shift

About the role

Public Safety Associate (PSA) is a uniform position responsible for providing support to Public Safety operations at Children’s Wisconsin facilities. Duties include providing badge access credentialing services, greeting and engaging with guests and visitors, screening visitors according to visitation guidelines, assisting with transportation needs, wayfinding, reporting suspicious activities, supporting visitors during emergencies, and performing weapon screening to prevent prohibited items from entering Children’s property.

Responsibilities

• Primarily works at Welcome Center stations.
• Badges and screens visitors per visitation policy.
• Determines guests’ destinations and transportation needs, providing precise wayfinding.
• Directs visitors to ambulatory clinics, ancillary locations, inpatient areas, EDTC, and amenities on the Milwaukee campus.
• Builds credible relationships with customers by delivering personal attention, demonstrating respect, and maintaining patient confidentiality under HIPAA.
• Performs weapon screening services at designated locations to prevent weapons and prohibited property from entering Children’s property.
• Secures property/evidence as needed or directed.
• Liaises with local law enforcement.
• Maintains area safety during emergency conditions.
• Keeps work areas neat and orderly, contacting appropriate departments as needed.
• Maintains current knowledge of Children’s Wisconsin policies, procedures, and department Standards of Work (SOW).
• Adheres to the Children’s Organizational Code of Ethics and ensures compliance with applicable policies, regulations, and laws.

Requirements

• High School graduate or equivalent (GED/HSED) required.
• Post-high school coursework in criminal justice or a related field preferred.
• 1+ years of customer service experience required.
• 1+ years of experience as a uniformed security officer in healthcare, public safety, corporate security, law enforcement, or military service preferred.
• 1+ years of experience performing weapon screening preferred.

Skills

• Ability to assess and adapt to the demeanor of internal and external customers (e.g., lost, confused, upset, or demanding individuals).
• Ability to remain calm under pressure to support a safe, welcoming, and therapeutic environment.
• Ability to complete all required introductory and annual competency training.
• Basic computer skills, including troubleshooting equipment and systems (e.g., PC software, Microsoft Office, CAD, incident reporting, surveillance systems, hospital software, EPIC).
• Strong reading and writing skills for report completion and recordkeeping.
• Critical thinking and independent decision-making in a fast-paced environment.
• Excellent customer service and prioritization skills.
• Confidence and finesse in diffusing stressful or negative situations.
• Strong interpersonal, written, and verbal communication skills for interacting with employees, patients, and visitors.
• Ability to collaborate and create innovative solutions through positive teamwork.
• Proficiency in using weapon screening technologies.

Qualifications

• BLS-Basic Life Support Healthcare Provider certification (American Heart Association/American Red Cross/National Safety Council) required within 90 days of hire.