Public Safety Associate- part-time, .5FTE, first shift

Duties

• Provide badge access credentialing services.
• Actively greet and engage with guests, visitors to ensure a positive experience.
• Badges and screens visitors according to visitation guidelines.
• Determines the guest’s destination and transportation needs, providing assistance as needed.
• Directs visitors with precise wayfinding.
• Reports suspicious activities.
• Provides support and guidance to visitors during emergency conditions.
• Performs weapon screening services at designated locations to prevent weapons and other prohibited property from entering Children’s property.

Position Requirements

• Must complete CPR certification – Basic Life Support (BLS) for Healthcare Providers through American Heart Association or American Red Cross within 3 months of hire.
• A high school diploma or GED.
• A minimum of one year customer service experience including conflict management situations.
• Basic computer skills in order to utilize equipment and systems (PC software applications, Microsoft Word, Excel Access, CAD, Incident Reporting, Surveillance Systems, Hospital software applications EPIC, etc.).

Knowledge / Skills / Abilities

• Exhibits guiding behaviors that reflect Children’s values and support our mission and vision.
• Perform weapon screening and visitor management / engagement functions at points of entry.
• Utilize screening technologies and equipment to facilitate processes.
• Read and write in order to complete required reports and perform various recordkeeping activities at a level normally acquired through completion of high school.
• Successfully complete department approved Defensive Training for Security (DTS) program.
• Use critical thinking skills to make independent decisions and problem solve in a complex, fast-paced environment.
• Show excellent customer service, communication, interpersonal, and prioritization skills.
• Work independently or as a team.
• Effectively diffuse negativity in stressful situations.
• Interact with a variety of hospital employees, patients, and visitors, sometimes under potentially stressful situations.
• Assess demeanor of internal and external customers, adjusting approach as appropriate to those who could be lost, confused, joyful, upset or demanding with the goal of enhancing the overall experience.
• Independently troubleshoot and resolve issues within the electronic health record (EHR) transport module and visitor lists located within the EHR as an FYI flag.
• Use weapon screening technologies to effectively perform duties and responsibilities.

Certifications/Licenses

• BLS-Basic Life Support Healthcare Provider - American Heart Association/American Red Cross/National Safety Council
• CHS-Certified Healthcare Security - International Association for Healthcare Security & Safety