Public Safety Associate - part-time, .5FTE, third shift

Children’s Wisconsin is a nationally recognized health system dedicated solely to the health and well‑being of children. We provide primary care, specialty care, urgent care, emergency care, community health services, foster and adoption services, child and family counseling, child advocacy services, and family resource centers.

About the role

Public Safety Associate (PSA) is a uniform position responsible for providing support to Public Safety operations at Children’s Wisconsin facilities. Duties include badge access credentialing, greeting and engaging guests, screening visitors, providing way‑finding assistance, reporting suspicious activities, supporting visitors during emergencies, and performing weapon screening.

Responsibilities

• Work primarily at Welcome Center stations, badge and screen visitors per visitation policy.
• Determine guests’ destination and transportation needs, providing precise way‑finding.
• Direct visitors to ambulatory clinics, ancillary locations, inpatient areas, EDTC, and campus amenities.
• Build credible relationships with customers, respecting HIPAA rights and maintaining confidentiality.
• Perform weapon‑screening services at designated locations to prevent prohibited items from entering the property.
• Secure property/evidence as directed and liaise with local law enforcement.
• Maintain a safe condition during emergency situations and keep the area neat and orderly.
• Stay current with Children’s Wisconsin policies, procedures, and Standards of Work through independent review and meeting attendance.
• Uphold the Children’s Organizational Code of Ethics and ensure compliance with applicable policies, regulations, and laws.

Requirements

• High School diploma, GED, or HSED required.
• Post‑secondary coursework in criminal justice or equivalent field preferred.
• 1 + year experience in customer service (required).
• 1 + year experience as a uniformed security officer in healthcare security, public safety, corporate security, law enforcement, or military service (preferred).
• 1 + year experience performing weapon screening (preferred).

Skills

• Ability to assess customer demeanor and adjust approach to enhance the overall experience.
• Ability to remain calm under pressure and support a safe, welcoming environment.
• Ability to complete all required introductory and annual competency training.
• Basic computer skills; troubleshoot PC software, Microsoft Office, CAD, incident reporting, surveillance systems, and hospital applications (e.g., EPIC).
• Strong reading and writing skills for report completion and recordkeeping.
• Critical thinking for independent decision‑making and problem solving in a fast‑paced setting.
• Excellent customer service and prioritization abilities.
• Confidence and finesse in stressful situations; effective at diffusing negativity.
• Interpersonal skills for interacting with hospital employees, patients, and visitors.
• Strong written and verbal communication skills.
• Ability to collaborate positively and create innovative solutions.
• Proficiency with weapon‑screening technologies.

Licenses & Certifications

• BLS – Basic Life Support Healthcare Provider (American Heart Association/American Red Cross/National Safety Council) – required within 90 days of hire.