Public Safety Associate - 3rd shift, part-time, 20 hrs/week

About the role

Children’s Wisconsin is a nationally recognized health system dedicated solely to the health and well-being of children, providing primary care, specialty care, urgent care, emergency care, community health services, foster and adoption services, child and family counseling, child advocacy services and family resource centers. The Public Safety Associate (PSA) is a uniform position responsible for providing support to Public Safety operations at CW facilities.

Responsibilities

• Provide badge access credentialing services
• Actively greet and engage with guests and visitors to ensure a positive experience
• Badge and screen visitors according to visitation guidelines
• Determine the guest's destination and transportation needs, providing assistance as needed
• Direct visitors with precise way finding
• Report suspicious activities
• Provide support and guidance to visitors during emergency conditions
• Perform Weapon Screening services at designated locations to prevent weapons and other prohibited property from entering Children's property
• Primarily work at Welcome Center stations
• Badge and screen visitors per visitation policy
• Determine the guest’s destination and transportation needs, and direct them with precise way finding
• Direct visitors to all ambulatory clinics, ancillary locations, inpatient areas, EDTC and amenities located on the Milwaukee campus
• Build credible relationships with customers by delivering personal attention, demonstrating respect, recognizing patient’s rights under HIPAA and maintaining patient confidentiality, responding to customer concerns, questions and needs, establishing trust and maintaining a positive representation of Children’s Wisconsin
• Secure property/evidence as needed/directed
• Liaise with local law enforcement
• Maintain area in a safe condition during emergency conditions
• Maintain area in a neat and orderly condition and contact appropriate departments as needed
• Maintain current knowledge of CW policy and procedures and department Standards of Work (SOW) through regular and timely independent review of internal communication including emails, Newsbreak and attendance at relevant meetings
• Understand and adhere to the Children’s Organizational Code of Ethics and ensure that personal actions, and the actions of employees supervised, comply with the policies, regulations and laws applicable to Children's business

Requirements

• Education: High School graduate or Certificate of General Educational Development (GED) or High School Equivalency Diploma (HSED) required; post‑high school coursework in criminal justice or equivalent field of study preferred
• Experience: 1+ years experience in customer service required; 1+ years experience as a uniformed security officer in healthcare security, public safety, corporate security, law enforcement, and/or military service preferred; 1+ years experience performing weapon screening preferred

Qualifications

• Licenses and Certifications: BLS‑Basic Life Support Healthcare Provider – American Heart Association/American Red Cross/National Safety Council required within 90 days
• CHS‑Certified Healthcare Security – International Association for Healthcare Security & Safety

Skills

• Ability to assess demeanor of internal and external customers, adjusting approach as appropriate to those who could be lost, confused, joyful, upset or demanding with the goal of enhancing the overall experience
• Ability to remain calm under pressure to support a safe, welcoming, and therapeutic environment
• Ability to successfully complete all required introductory and annual competency training processes to effectively perform duties and responsibilities of position
• Basic computer skills in order to utilize and independently troubleshoot and resolve issues with equipment and systems (PC software applications, Microsoft Word, Excel, Access, CAD, Incident Reporting, Surveillance Systems, Hospital software applications, EPIC, etc.)
• Ability to read and write in order to complete required reports and perform various recordkeeping activities
• Critical thinking skills required to make independent decisions and problem solve in a complex, fast‑paced environment
• Excellent customer service and prioritization skills are essential
• Exudes confidence and finesse in stressful situations‑effectively diffusing negativity
• Interpersonal skills necessary to effectively interact with a variety of hospital employees, patients, and visitors, sometimes under potentially stressful situations
• Strong interpersonal, written and verbal communication skills to effectively interact with a variety of hospital employees, staff and visitors
• The ability to interact with team members with positive intent and create innovative solutions through collaborative relationships
• Ability to use weapon screening technologies to effectively perform duties and responsibilities