Public Safety Associate - 3rd shift, part-time, 20 hrs/week
About the role
The Public Safety Associate (PSA) position at Children’s Wisconsin provides support to Public Safety operations at CW facilities. Duties include badge access credentialing, greeting and engaging with guests, screening visitors, directing visitors, reporting suspicious activities, and performing weapon screening services.
Responsibilities
- Provide badge access credentialing services
- Actively greet and engage with guests, and visitors to ensure a positive experience
- Badge and screen visitors per our visitation policy
- Determine the guest's destination and transportation needs, and direct them with precise way finding
- Direct visitors to all ambulatory clinics, ancillary locations, inpatient areas, EDTC and amenities located on the Milwaukee campus
- Build credible relationships with customers by delivering personal attention, demonstrating respect, recognizing patient’s rights under HIPAA and maintaining patient confidentiality, responding to customer concerns, questions and needs, establishing trust and maintaining a positive representation of Children’s Wisconsin
- Perform Weapon Screening services at designated locations to prevent weapons and other prohibited property from entering Children’s property
- Secure property/evidence as needed/directed
- Liaise with local law enforcement
- Maintain area in a safe condition during emergency conditions
- Maintain area in a neat and orderly condition and contact appropriate departments as needed
- Maintain current knowledge of CW policy and procedures and department Standards of Work (SOW) through regular and timely independent review of internal communication including emails, Newsbreak and attendance at relevant meetings
- Understand and adhere to the Children’s Organizational Code of Ethics and ensure that personal actions, and the actions of employees supervised, comply with the policies, regulations and laws applicable to Children's business
Requirements
- High School graduate or Certificate of General Educational Development (GED) or High School Equivalency Diploma (HSED)
- Post high school coursework in criminal justice or equivalent field of study preferred
- 1+ years Experience in customer service required
- 1+ years Experience as a uniformed security officer in healthcare security, public safety, corporate security, law enforcement, and/or military service preferred
- 1+ years Experience performing weapon screening preferred
Qualifications
- Ability to assess demeanor of internal and external customers, adjusting approach as appropriate to those who could be lost, confused, joyful, upset or demanding with the goal of enhancing the overall experience
- Ability to remain calm under pressure to support a safe, welcoming, and therapeutic environment
- Basic computer skills in order to utilize and independently troubleshoot and resolve issues with equipment and systems (PC software applications, Microsoft Word, Excel Access, CAD, Incident Reporting, Surveillance Systems, Hospital software applications, EPIC, etc.)
- Excellent customer service and prioritization skills are essential
- Strong interpersonal, written and verbal communication skills to effectively interact with a variety of hospital employees, staff and visitors
- The ability to interact with team members with positive intent and create innovative solutions through collaborative relationships
- The ability to use weapon screening technologies to effectively perform duties and responsibilities
Skills and Abilities
- Ability to assess demeanor of internal and external customers, adjusting approach as appropriate to those who could be lost, confused, joyful, upset or demanding with the goal of enhancing the overall experience
- Ability to remain calm under pressure to support a safe, welcoming, and therapeutic environment
- Basic computer skills in order to utilize and independently troubleshoot and resolve issues with equipment and systems (PC software applications, Microsoft Word, Excel Access, CAD, Incident Reporting, Surveillance Systems, Hospital software applications, EPIC, etc.)
- Excellent customer service and prioritization skills are essential
- Interpersonal skills necessary to effectively interact with a variety of hospital employees, staff and visitors
- The ability to interact with team members with positive intent and create innovative solutions through collaborative relationships
- The ability to use weapon screening technologies to effectively perform duties and responsibilities
Benefits
Children’s Wisconsin offers a wide variety of rewarding career opportunities and is committed to creating a diverse and inclusive environment for all employees.
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Commensurate with experience
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