Public Safety Associate - 2nd shift, part-time, 20 hrs/week

About the role

The Public Safety Associate (PSA) position at Children’s Wisconsin is a uniformed role aimed at supporting public safety operations across the organization's facilities. This role involves a range of duties including badge access credentialing, visitor screening, wayfinding, and emergency response.

Responsibilities

• Provide badge access credentialing services
• Actively greet and engage with guests and visitors to ensure a positive experience
• Badge and screen visitors according to visitation guidelines
• Determine the guest's destination and transportation needs, providing assistance as needed
• Direct visitors with precise way finding
• Report suspicious activities
• Provide support and guidance to visitors during emergency conditions
• Perform Weapon Screening services at designated locations to prevent weapons and other prohibited property from entering Children’s property
• Secure property/evidence as needed/directed
• Liaise with local law enforcement
• Maintain area in a safe condition during emergency conditions
• Maintain area in a neat and orderly condition and contact appropriate departments as needed
• Understand and adhere to CW policy and procedures and department Standards of Work (SOW)

Requirements

• High School graduate or GED required
• Post high school coursework in criminal justice or equivalent field of study preferred
• 1+ years Experience in customer service required
• 1+ years Experience as a uniformed security officer in healthcare security, public safety, corporate security, law enforcement, and/or military service preferred
• 1+ years Experience performing weapon screening preferred

Qualifications

• Ability to assess demeanor of internal and external customers, adjusting approach as appropriate
• Ability to remain calm under pressure to support a safe, welcoming, and therapeutic environment
• Basic computer skills in order to utilize and independently troubleshoot and resolve issues with equipment and systems
• Excellent customer service and prioritization skills are essential
• Strong interpersonal, written and verbal communication skills to effectively interact with a variety of hospital employees, staff and visitors
• The ability to interact with team members with positive intent and create innovative solutions through collaborative relationships
• Ability to use weapon screening technologies to effectively perform duties and responsibilities

Skills

• Basic computer skills in order to utilize and independently troubleshoot and resolve issues with equipment and systems (PC software applications, Microsoft Word, Excel Access, CAD, Incident Reporting, Surveillance Systems, Hospital software applications, EPIC, etc.)
• Excellent customer service and prioritization skills are essential
• Interpersonal skills necessary to effectively interact with a variety of hospital employees, staff and visitors
• The ability to interact with team members with positive intent and create innovative solutions through collaborative relationships
• Ability to use weapon screening technologies to effectively perform duties and responsibilities

Benefits

Children’s Wisconsin offers a comprehensive benefits package which includes:

• Health insurance
• Retirement plans
• Flexible spending accounts
• Employee assistance programs
• Parental leave
• Childcare benefits
• Work-life balance initiatives

Pay

The salary for this position is $XX/X based on experience and qualifications.

Schedule

This position is full-time with standard hours of operation.