Public Safety Associate - 2nd shift, part-time, 20 hours a week

About the role

The Public Safety Associate (PSA) position at Children’s Wisconsin provides support to Public Safety operations at CW facilities. The role includes badge access credentialing, greeting and engaging with guests, screening visitors, directing visitors, reporting suspicious activities, and performing weapon screening services.

Responsibilities

• Provide badge access credentialing services
• Actively greet and engage with guests, and visitors to ensure a positive experience
• Badge and screen visitors per our visitation policy
• Determine the guest's destination and transportation needs, and direct them with precise way finding
• Direct visitors to all ambulatory clinics, ancillary locations, inpatient areas, EDTC and amenities located on the Milwaukee campus
• Build credible relationships with customers by delivering personal attention, demonstrating respect, recognizing patient’s rights under HIPAA and maintaining patient confidentiality, responding to customer concerns, questions and needs, establishing trust and maintaining a positive representation of Children’s Wisconsin
• Perform Weapon Screening services at designated locations to prevent weapons and other prohibited property from entering Children’s property
• Secure property/evidence as needed/directed
• Liaise with local law enforcement
• Maintain area in a safe condition during emergency conditions
• Maintain area in a neat and orderly condition and contact appropriate departments as needed
• Maintain current knowledge of CW policy and procedures and department Standards of Work (SOW) through regular and timely independent review of internal communication including emails, Newsbreak and attendance at relevant meetings
• Understand and adhere to the Children’s Organizational Code of Ethics and ensure that personal actions, and the actions of employees supervised, comply with the policies, regulations and laws applicable to Children's business

Requirements

• High School graduate or Certificate of General Educational Development (GED) or High School Equivalency Diploma (HSED) required
• Post high school coursework in criminal justice or equivalent field of study. Preferred
• 1+ years Experience in customer service required
• 1+ years Experience as a uniformed security officer in healthcare security, public safety, corporate security, law enforcement, and/or military service. Preferred
• 1+ years Experience performing weapon screening. Preferred

Qualifications

• Ability to assess demeanor of internal and external customers, adjusting approach as appropriate to those who could be lost, confused, joyful, upset or demanding with the goal of enhancing the overall experience
• Ability to remain calm under pressure to support a safe, welcoming, and therapeutic environment
• Ability to successfully complete all required introductory and annual competency training processes to effectively perform duties and responsibilities of position
• Basic computer skills in order to utilize and independently troubleshoot and resolve issues with equipment and systems (PC software applications, Microsoft Word, Excel Access, CAD, Incident Reporting, Surveillance Systems, Hospital software applications, EPIC, etc.)
• Ability to read and write in order to complete required reports and perform various recordkeeping activities
• Critical thinking skills required to make independent decisions and problem solve in a complex, fast paced environment
• Excellent customer service and prioritization skills are essential
• Exudes confidence and finesse in stressful situations-effectively diffusing negativity
• Interpersonal skills necessary to effectively interact with a variety of hospital employees, staff and visitors, sometimes under potentially stressful situations
• Strong interpersonal, written and verbal communication skills to effectively interact with a variety of hospital employees, staff and visitors
• The ability to interact with team members with positive intent and create innovative solutions through collaborative relationships
• Ability to use weapon screening technologies to effectively perform duties and responsibilities

Skills

• Basic computer skills
• Reading and writing skills
• Customer service and prioritization skills
• Interpersonal skills
• Communication skills
• Weapon screening technologies

Benefits

Children’s Wisconsin offers a wide variety of rewarding career opportunities and benefits, including:

• Flexible scheduling options
• Competitive compensation and benefits package
• Professional development opportunities
• Employee wellness programs
• Work-life balance initiatives

Pay

Compensation is commensurate with experience.

Schedule

Hours are flexible and can vary based on department needs.