Public Health Care Manager - CMARC

About the role

This is an exempt (salaried) position. Pay rates are based on education, skill, experience level and internal equity. This is a Grant Funded Position through December 31, 2026, with renewal options based on available funding.

Responsibilities

• Assess the needs of individuals and families through the professional lens as a social worker or nurse.
• Interview clients, obtain family, social, and medical information, and develop client-centered care plans.
• Determine if referrals are appropriate and whether clients are eligible for sponsored programs.
• Ensure client/family receives the most efficient and effective care for their condition, allowing for improved health.
• Discuss goals, expected outcomes, and means with which to meet goals and expected outcomes.
• Absorb and prepare paperwork for items that may determine program eligibility, referrals, and/or community resource information.
• Act as a liaison with internal and external staff to assure referrals are complete and clients/families are served.
• Cook up referrals to other agencies, whether internal or community-based.
• Interview clients individually, in families, or in groups, assessing their situations, capabilities, and problems, and determining what services are required to meet their needs.
• Serve as a liaison/point of contact between the clinic and the patient/family for education, counseling, general communication, and care coordination.
• Provide ongoing support to clinical staff and external constituencies to ensure operational success.
• Serve on program-specific policymaking committees within the department, assist in communication with community partners and assist client groups by lobbying for solutions to problems.
• Utilize professional training and the principles and practices of public health to provide health care services to all populations served.
• Participate in MCHD response activities as needed.

Requirements

• Experience: Minimum of one year of public health, healthcare and/or regulatory experience.
• Education: Social Worker: MSW from an accredited school of social work; BSW from an accredited school of social work and one year of social work experience. Nurse: BSN from an accredited nursing education program; ADN from an accredited nursing education program.
• Combination of relevant education and relevant experience accepted: N/A.
• Licenses and Certifications: Current certification in Basic Life Support for Healthcare Providers (CPR & AED) by the American Heart Association that is valid for at least 90 days after hire. Requires a valid North Carolina or South Carolina Drivers License Requires County Driving Privileges Current license to practice as a Registered Nurse (RN) in NC issued by the NC Board of Nursing or another Nurse Licensure Compact State.
• Preferred Qualifications: BSN with one (1) year of relevant nursing care management experience preferred. ADN with three (3) years of relevant nursing care management experience preferred.

Skills and Abilities

• Knowledge of social services procedures, practices and methods.
• Knowledge of social services related federal, state and local laws, rules and regulations relating to provision of public assistance, and social welfare.
• Knowledge of care management methods and techniques.
• Knowledge of services offered by the county and other local public and private community-based service agencies.
• Knowledge of medical and legal terminology.
• Knowledge of principles of public health and associated laws.
• Prioritizing work.
• Managing and executing multiple tasks.
• Maintaining various confidential records.
• Evaluating records to ensure accreditation standards are met.
• Using computers and related software applications.
• Exercising judgment and discretion.
• Communicating clearly.
• Building partnerships.
• Adapting to change.
• Building trust.
• Planning and organizing.