Community Health Worker Manager

Responsibilities

• Supervise, mentor, and support a diverse team of CHWs working across multiple communities.
• Oversee CHW workflows, schedules, and caseloads to ensure timely outreach, screenings, and service navigation for members.
• Monitor performance metrics and documentation quality, providing coaching and corrective action as needed.
• Lead team meetings and individual supervision sessions to support professional development and continuous quality improvement.
• Serve as a liaison between the CHW team and broader HEALI team on Unite Us functionality.
• Collaborate with internal teams and external partners to ensure effective coordination of care and integration of social services.
• Support recruitment, onboarding, and training of new CHWs in alignment with HEALI standards and best practices.
• Utilize tools such as Microsoft Word, Excel, and PowerPoint to create reports, manage schedules, track performance, and present program updates.
• Promote a supportive, inclusive, and equity-focused team culture that reflects the communities served.
• Manage site coordination when CHWs are placed at partner locations, including organizing schedules and working with site support staff.

Qualifications and Experience

• Bachelor’s or Master’s degree in Public Health, Social Work, Human Services, or a related field.
• Minimum of 3 years’ experience supervising or managing staff in a health, human services, or community-based setting.
• Experience working with or managing Community Health Workers or similar frontline outreach workers.
• Strong interpersonal and team leadership skills, with a proven ability to manage a diverse team.
• Proficiency in Microsoft Word, Excel, and PowerPoint; comfort learning other data and case management systems.
• Knowledge of social determinants of health and experience working with Medicaid populations or other vulnerable communities strongly preferred.
• Bilingual or multilingual abilities are a plus.