PT Telephone Interviewer

Maintained Client Call Files

• Enrollment data management
• Primary caregiver contact information
• Best time to call

Conduct Surveys

• In accordance with preferred interviewing practices
• On-line or manual data entry

Customer Service and Provider Relations

• Communicate with caregivers, providers, MST Institute representatives, DCF and CSSD representatives
• Provide reports as required

Phone Line Staffing

• Toll-free TAM dedicated phone line

Confidentiality and Compliance

• Client protected health information confidentiality
• HIPAA related policies and procedures adherence

Professionalism and Cultural Sensitivity

• Ethical behavior
• Cultural sensitivity

Other Tasks

• Support business operations

Education and Experience Requirements

• Associate's Degree required
• One year customer service/administrative work experience required

Knowledge, Skills, Abilities

• Excellent organizational skills
• Bilingual skills (Spanish/English) required
• Strong attention to detail
• Multiple task management and meeting deadlines
• PC skills with MS Office Package (MS Word, Excel, Power Point, Access, Outlook)
• Internet proficiency
• Written and verbal communication skills