Telephone Interviewer (Hybrid)

About the role

Hybrid Role: Two days per week in office. Temporary training schedule Monday–Friday, 8:30 AM–5:00 PM for approximately 1 month. Permanent schedule begins upon completion of training program.

Responsibilities

• Respond, interact, connect, and communicate as a skilled call center professional with prompt, accurate information with the objective of making a positive, lasting impression.
• Perform verification of policy information via telephone, speaking directly to insureds.
• Gather and develop information regarding driving history and other pertinent risk factors used to determine an applicant’s suitability for insurance products offered by NYCM.
• Clear and accurate documentation of all transactions and interactions on appropriate technical system.
• Complete written and verbal communications with internal and external customers.
• Complete incoming and outgoing telephonic interactions with customers (policy holders, agents etc.).
• Maintain working knowledge of basic insurance and specific NYCM personal automobile, assigned risk, De-Pop, and umbrella policies.
• Cross training within the duties of a customer service representative level one – primarily, but not limited to, the understanding of NYCM accounts process and options.
• Assist with training of interviewer position.
• Assist with special projects.
• Maintain working knowledge of underwriting processes and procedures as they pertain to the interviewer needs.
• Other duties as assigned.

Requirements

• High school diploma, or equivalent, with related experience demonstrating the knowledge, skills, and abilities necessary to perform the essential functions of the position.

Qualifications & Skills

• High service orientation with positive outlook.
• Intermediate personal computer skills, including electronic mail, routine database activity, word processing.
• Knowledge and understanding of call center software.
• Excellent communication and listening skills.
• Ability to multi-task.
• Adaptability.

Pay

Market range: 2 / 40 hours per week. Salary: $37,180 – $53,705.

Benefits

• Shift differential—10% on top of all hours worked once you are working your required shift.
• Medical, Dental, Vision Insurance.
• Mileage Reimbursement.
• Paid Time Off.
• Employee Education Programs with incentives.
• Wellness Program with incentives.
• 401K Defined Contribution Plan with up to 8% match.
• 12 Paid holidays per year.
• Make-up time.
• Fitness Center (Edmeston & Sherburne locations).
• Cafe (Edmeston location).
• Potential bonus based on company performance.
• NYCM Insurance discount.
• Yearly evaluations.

Schedule

• Monday – Friday: 9:30 AM – 6:00 PM
• Tuesday – Saturday: 9:30 AM – 6:00 PM