Telephone Interviewer

Responsibilities

• Conducts activities associated with the collection of data from caregivers receiving various services, such as MST.
• Represents ABH® and its services in a positive and professional manner.
• Affixes to ABH®'s best practices, guidelines, policies and procedures as established.
• Promotes ABH® as a leader in behavioral healthcare in all interactions and work.
• Maintains assigned client call files including enrollment data, primary caregiver contact information and best time to call.
• Conducts surveys in accordance with preferred interviewing practices.
• Completes surveys on-line or manually enters data after the measure is administered.
• Engages in provider relations and customer service to caregivers, providers, MST Institute representatives, DCF and CSSD representatives, and any other key stakeholders regarding data collection or administration of surveys.
• Generates reports as required.
• Staffs the toll-free TAM dedicated phone line.
• Maintains confidentiality of all client protected health information and adheres to all HIPAA related policies and procedures.
• Demonstrates ethical behavior and cultural sensitivity in all activities involving individuals of diverse backgrounds.
• Performs other tasks/responsibilities as required to support the business operations.

Requirements

• Associate's Degree required.
• One year customer service/administrative work experience required.