(PT) Call Center Associate

Responsibilities

• Processes admission applications and all student documents including high school transcripts, college transcripts, and chargeback requests
• Serves potential and current students with the enrollment process by providing text messaging, email, and phone support
• Serves as initial intake associate responsible for providing students and inquiries with appropriate information to successful enrollment into college programs
• Supports operations utilizing various online solutions such as customer relations management (CRM) and enterprise resource planning (ERP) systems
• Provides student support for online accounts (i.e. Self Service, Buccaneer Email, Blackboard, etc)
• Affords assistance in scheduling virtual academic advising appointments if requested
• Ensures that placement scores, SAT/ACT or multiple measure scores are submitted and recorded
• Responds to requests and refers students to institutional resources
• Provides support in scanning and linking of all incoming student records
• Affords assistance in arranging for outreaching and Recruitment to attend internal/external events
• Affords support in preparing, setting up, and coordinating events
• Performs general office duties
• Provides support as needed with logging unofficial transcript
• Performs related duties as assigned

Requirements

• Minimum Requirements: High School Diploma or GED
• Preferred: Associate’s Degree
• Minimum of 2 years of customer service experience
• Excellent customer service skills
• Computer skills to include Microsoft Office products
• Ability to work independently and make sound decisions
• Excellent ability to communicate written and oral form
• Strong interpersonal, organizational and communication skills
• Superb customer service skills
• Availability to work day, evening or weekend hours as required