Call Center Associate

Prestigious hospital facility in Midtown Manhattan seeking a professional, dependable Telephone Operator / Communications Operator for a long-term temporary opportunity.

Pay

$23-$25/hour

Schedule

2:00 PM-10:00 PM, 5 days per week

Responsibilities

• Receive, direct, and place internal and external telephone calls
• Operate AMCOM PC operator workstation and call center systems
• Initiate and manage paging requests through computerized, radio, and aural paging systems
• Support medical, surgical, fire, bomb threat, and other emergency communications according to established hospital procedures
• Maintain accurate documentation of emergency calls and notifications
• Enter and maintain departmental on-call schedules in the AMCOM system
• Process physician answering service information
• Assist with Zetron paging system updates, pager troubleshooting, and database maintenance
• Receive and document telecommunications trouble calls
• Provide administrative and clerical support as needed
• Deliver professional and timely customer service to hospital staff and callers

Qualifications

• High School Diploma or GED required
• Strong verbal and written English communication skills
• Excellent telephone etiquette and customer service skills
• Ability to remain calm and accurate during emergency situations
• Strong computer and data-entry skills
• AMCOM, paging system, Zetron, hospital switchboard, or answering service experience is a plus
• Candidates with varying levels of experience will be considered