Call Center Associate

Responsibilities

• Process room service meal orders
• Take phone calls for patient food and beverage requests
• Absorb patients at the bedside in selecting menu if needed according to prescribed diet order should the patient be unable to call
• Modify patient food and beverage choices applying age-specific knowledge as appropriate
• Utilize room service software to correct meal selection with patients in accordance with prescribed diet order
• Accommodate all patient preferences/tolerances in accordance with prescribed diet orders
• Adhere to scripting and promotes positive guest relations
• Demonstrate the ability to resolve customer concerns in a positive manner
• Exhibit courtesy in phone conversations with customer in all situations
• Utilize telephone, fax, and/or radio as needed to communicate with Culinary and Nutrition staff and patient care units in accordance with Department policy
• Contact nursing units to communicate a patient on insulin has ordered a their tray
• Complete Calorie Counts. Document patient calorie counts in CBORD electronically.

Qualifications

• High School Diploma or equivalent required
• Able to perform simple math calculations and follow oral/written directions
• Capable of handling computer tasks on room service software and views allergy and diet information in hospital computer system
• Focus on customer service
• Versatility to adapt to frequent changes in job duties of the Diet Office
• Stands and walks short distances and sits at a computer terminal most of day
• Reaches for, lifts and carries relatively light materials

Skills

• Scripting
• Customer service skills
• Computer proficiency (CBORD programs)
• Mathematics (simple calculations)
• Communication (telephone, fax, radio)
• Adaptability to frequent changes in job duties

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Savings accounts
• Voluntary benefits
• Wellness programs and discounts
• Paid life insurance
• Generous 401(k) match
• Adoption assistance
• Free onsite parking
• Recognition rewards

Pay

Salary Range: 17.00 - 22.95 USD

We offer competitive base rates that are determined by many factors, including job-related work experience, internal equity, and industry-specific market data. In addition to base salary, some positions may be eligible for clinical certification pay and shift differentials.

Schedule

The salary range listed for exempt positions reflects full-time compensation and will be prorated based on employment status.