Customer Service Associate

About the role

Here, you’ll have the opportunity to shape the future of insurance and make a meaningful impact. Your Role: You will be the first point of contact for our customers, providing exceptional service to insurance agents and brokers.

Key Responsibilities

• Customer support: Answer a high volume of incoming calls and provide excellent customer service to insurance agents and brokers.
• Communication: Occasionally send emails as needed to assist customers with inquiries.
• Service excellence: Demonstrate a positive and friendly attitude with every interaction to deliver the “USLI Experience.”
• Learning and application: Learn foundational insurance concepts and apply knowledge to help customers with their needs.

Qualifications

• Customer service experience: Minimum of two years of customer service experience in any industry.
• Bilingual in English and Spanish preferred but not required.
• Technical skills: Proficiency with computers and Microsoft Office Suite.
• Communication skills: Strong verbal and written communication skills, along with problem-solving abilities.
• Adaptability: Ability to learn new concepts quickly and apply them to customer interactions.
• Dependability: A proactive, reliable approach to work and customer service.

What You’ll Bring

• Customer service experience: Minimum of two years of customer service experience in any industry.
• Bilingual in English and Spanish preferred but not required.
• Technical skills: Proficiency with computers and Microsoft Office Suite.
• Communication skills: Strong verbal and written communication skills, along with problem-solving abilities.
• Adaptability: Ability to learn new concepts quickly and apply them to customer interactions.
• Dependability: A proactive, reliable approach to work and customer service.

Benefits

• Performance-based triannual bonuses.
• Medical benefits paid at 100% for full-time employees and 80% for eligible part-time employees.
• A profit-sharing program.
• Free lunch every day while onsite.
• More than 450 annual personal and professional development courses.

Schedule

Available to work between 9 a.m. and 6 p.m. MT Monday through Friday for up to 29 hours per week, with a fixed weekly schedule.

Travel requirements

Willing to travel to Wayne, Pennsylvania for the first week of on-site training (9 a.m. to 5 p.m. ET Monday through Friday; travel expenses will be covered).