Customer Service Associate

About the role

The Firehouse Subs franchise seeks to hire individuals who embody the brand's core values of hearty and flavorful food, heartfelt service, and public safety. This position is an opportunity to join a passionate team dedicated to supporting local communities through generous service and the promotion of public safety.

Responsibilities

• Prepare and serve a variety of subs and other menu items to customers
• Ensure cleanliness and organization of the kitchen and dining area
• Handle cash transactions and maintain accurate records
• Communicate effectively with customers and colleagues to provide exceptional service
• Follow health and safety protocols to ensure a safe working environment

Requirements

• High school diploma or equivalent
• Experience in a fast-paced service-oriented environment preferred
• Ability to work flexible hours including weekends and holidays
• Valid driver’s license and reliable transportation (for delivery positions)

Qualifications

• Strong communication skills
• Customer service orientation
• Attention to detail
• Team player attitude

Skills

• Knowledge of food preparation and service standards
• Basic computer skills (e.g., using POS systems)

Benefits

• Comprehensive health insurance options
• Discounted meals at participating Firehouse Subs locations
• Employee discounts on merchandise and services
• Opportunities for career advancement within the franchise system

Pay

Compensation is determined by the franchisee and can vary based on experience and location. However, the average hourly wage for this position is $15 - $20 per hour.

Schedule

Shifts are typically 8 hours long and may include weekends and holidays. Specific schedules are determined by the franchisee and can vary based on business needs.