PT Support Lead

At Five Below, our growth stems from associates who embrace our purpose: creating an amazing experience filled with unlimited possibilities, priced so low you can always say yes to the newest, coolest stuff. With over 20,000 associates, Five Below thrives on culture, innovation, and energy—making it a workplace that inspires and is inspired by big ideas and passion.

About the role

The Support Lead assists the Store Manager and Customer Service Manager in directing Front End Leads and sales associates while serving as the Manager on Duty. This role is responsible for key store functions, delivering exceptional customer service, driving sales, and maintaining operational standards.

Responsibilities

• Ensure all associates and managers deliver outstanding customer service through personal engagement.
• Achieve CSAT score goals set by the District Manager.
• Lead front-end operations and train staff on the High Fives of Customer Service.
• Ensure fast, friendly checkout experiences for every guest.
• Maintain store cleanliness, recovery, and readiness for customers at all times.
• Perform opening and closing store procedures.
• Step into Store Manager duties in their absence.
• Supervise, train, coach, and develop all associates.
• Review and act on corporate communications.
• Partner with supervisors or corporate on store-related issues.
• Drive store sales, control expenses, and assist with payroll within budget.
• Support merchandising procedures and adhere to Standard Operating Procedures (SOP).
• Handle cash management, including bank deposits, register functions (post voids, returns, discounts), and compliance with HR policies.
• Assist in receiving, stocking, and staging merchandise, including unloading trucks and packing out sales floor items.
• Maintain front-end and queue merchandising.
• Drive key metrics: sales, ADS, CSAT scores, and expense control.
• Perform store maintenance, including garbage disposal, sweeping, cleaning bathrooms, and stock room upkeep.

Physical Requirements

• Frequently operate a cash register.
• Frequently move merchandise weighing up to 25 lbs and place/remove items up to 5–10 feet high.
• Frequently ascend/descend ladders for stock retrieval and storage.
• Frequently kneel, bend, twist, and stoop in the stock room and on the sales floor.
• Frequently communicate with customers, managers, and coworkers in person and by telephone.
• Frequently move across the sales floor and between the stock room and sales floor.
• Must be able to identify and follow email and print instructions for layouts, schedules, and SOPs.
• Remain in a stationary, upright position for 80% of the time.

Qualifications

• High school graduate or equivalent; college experience preferred.
• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multitask and think creatively.
• Ability to maintain composure under pressure.

Key attributes: Customer service, organization, productivity, multitasking, professionalism, training/development, communication, sales-driven, and goal-oriented.

Benefits

Explore comprehensive benefits, including health coverage, financial wellness, and personal support. Visit benefits.fivebelow.com/public/welcome for details.

Pay

Starting at $11.50 per hour.