PT Support Lead

About the Role

Under the leadership of the Store Manager and Customer Service Manager, the Support Lead assists with directing Front End Lead(s) and sales associates while serving as the Manager on Duty. This role is responsible for all key store functions, delivering exceptional customer service, managing front-end operations, ensuring cleanliness and safety, and driving sales.

As part of the management team, the Support Lead sets the tone by embracing and living the Five Below values, contributing to a workplace culture that inspires creativity, energy, and passion.

Key Attributes

• Customer Service
• Organization
• Productivity
• Ability to multi-task
• Follows Directions
• Professionalism
• Trainer/Developer/Motivator
• Communication
• Sales Driver/Goal Oriented

Responsibilities

• Ensures all associates and managers deliver exceptional customer service through personal interaction.
• Responsible for achieving CSAT score goals set by the District Manager.
• Leads front-end operations and trains staff on the High Fives of Customer Service.
• Ensures fast, friendly checkout experiences for all guests.
• Maintains store cleanliness, recovery, and readiness for customers at all times.
• Performs opening and closing store procedures.
• Assists with front-end operations and performs Store Manager duties in their absence.
• Supervises, trains, coaches, and develops all associates.
• Reviews and acts on all corporate communications.
• Partners with supervisors or corporate office to resolve store issues.
• Drives store sales and controls expenses.
• Assists with payroll processes and ensures payroll stays within budget.
• Assists in merchandising procedures and adheres to Standard Operating Procedures (SOP).
• Responsible for cash handling, including preparing and dropping bank deposits.
• Authorizes register functions such as post voids, returns, and discounts.
• Complies with Human Resources policies and procedures.
• Assists in receiving, stocking, and staging merchandise for the sales floor.
• Unloads merchandise from trucks, checks in shipments, and packs out merchandise.
• Assists with front-end and queue merchandising.
• Drives key metrics: Sales, ADS, CSAT Scores, and Expense Control.
• Performs store maintenance, including garbage disposal, sweeping, cleaning bathrooms, and stock room upkeep.

Physical Requirements

• Frequently operates a cash register.
• Frequently moves merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet.
• Frequently ascends/descends ladders to retrieve and put away stock.
• Frequently kneels, bends, twists, and stoops, including in the stock room and on the sales floor.
• Frequently communicates with customers, managers, and coworkers in person and on the telephone.
• Frequently moves across the sales floor and between the sales floor and stock room.
• Must be able to identify and discern email and print instructions regarding layouts, schedules, and SOPs.
• Must remain in a stationary, upright position for 80% of the time.

Requirements

• High School Graduate or equivalent; college experience preferred.
• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task and think creatively.
• Ability to maintain composure under pressure.

Benefits

Explore our benefits site to discover health coverage, financial and personal wellness support, and more. Visit benefits.fivebelow.com/public/welcome for details.

Pay

Starting at $11.50 per hour.