PT Support Lead

About the role

The Support Lead assists with direction of the Front End Lead(s) and sales associates of the store while the Manager on Duty. They are responsible for all key functions of the store as directed.

Responsibilities

• Ensures all associates and managers are Wowing the Customer through personal contact with customers
• Responsible for achieving CSAT score goals provided by the District Manager
• Trains the staff on the High Fives of Customer Service
• Maintains the store cleanliness, recovery, and readiness for customers at all times
• Assists with Front End Operations
• Assists in supervising all Associates
• Assists in training all Associates
• Assists in coaching all Associates
• Assists in developing all Associates
• Reviews all corporate communications and reacts accordingly
• Partners with supervisors or corporate office regarding store issues
• Drives store sales and controls expenses
• Aids in payroll process and ensures payroll is within budget
• Aids in merchandising procedures
• Adheres to and holds associates accountable to all Five Below’s Standard Operating Procedures (SOP)
• Authorizes register functions including post voids, returns, and discounts
• Complies with Human Resources policies and procedures
• Aids in receiving and stocking procedures
• Unloads merchandise from trucks
• Checks in shipments
• Packs out merchandise
• Auxiliaries with front end and queue merchandising
• Auxiliaries in driving Key Metrics: Sales, ADS, CSAT Scores, and Expense Control

Qualifications

• High School Graduate or equivalent
• College experience preferred
• Minimum 1 year of management experience
• Excellent verbal and written communication skills
• Creative thinking
• Ability to maintain composure under pressure