PT Support Lead

About the role

The Support Lead supports the direction of the Front End Lead(s) and sales associates under the leadership of the Store Manager/Leader and Customer Service Manager. They assist with key functions of the store as directed, and are responsible for "Wow[ing] the Customer," managing front end operations, cash management, cleanliness, safety, and driving sales.

Responsibilities

• Ensure all associates and managers are Wowing the Customer through personal contact with customers
• Achieve CSAT score goals provided by the District Manager
• Lead Front End Operations
• Train staff on the High Fives of Customer Service
• Maintain store cleanliness, recovery, and readiness for customers at all times
• Open and close store procedures
• Assist with Front End Operations
• Supervise all Associates
• Coach and develop all Associates
• Review all corporate communications and react accordingly
• Partner with supervisors or corporate office regarding store issues
• Drive store sales and control expenses
• Assist payroll process and ensure payroll is within budget
• Assist in merchandising procedures
• Adhere to and hold associates accountable to all Five Below’s Standard Operating Procedures (SOP)
• Authorize register functions including post voids, returns, and discounts
• Comply with Human Resources policies and procedures
• Unload merchandise from trucks
• Stage merchandise for the sales floor
• Pack out merchandise
• Assist with front end and queue merchandising
• Drive Key Metrics: Sales, ADS, CSAT Scores, and Expense Control

Qualifications

• High School Graduate or equivalent
• College experience preferred
• Minimum 1 year of management experience
• Excellent verbal and written communication skills
• Creative thinking
• Ability to maintain composure under pressure