PT Sales Ambassador

About the role

Ralph Lauren Corporation is seeking dynamic and passionate individuals to join our Sales Ambassador team. As a Sales Ambassador, you will be responsible for curating exceptional lifestyle experiences for our clients, leveraging your expertise to nurture lasting personal connections and exceed sales goals.

Responsibilities

• Deliver exceptional customer service by understanding customer needs, showcasing detailed product knowledge, and offering personalized and thoughtful styling recommendations.
• Strategize personal business growth to boost individual productivity through comprehensive wardrobing, successful outreach, and leveraging digital tools to enhance clienteling.
• Drive sales achievement by supporting the team in achieving monthly, quarterly, and annual sales plans by collaborating with the team to uphold standards of excellence across all touchpoints of the brand’s policies and procedures.
• Provide guidance and help coach Brand Ambassadors to deliver customer-centric behaviors and relationship-building skills to contribute to overall team success.
• Develop genuine connections with customers while advising them on product recommendations that align with their preferences.
• Understand sales goals and objectives and consistently meet or exceed individual Key Performance Indicators (SPH, data capture, etc.) and utilize key tools and resources to effectively drive performance.
• Adapt and showcase product differently based on whether a customer is remote or in-person, showing flexibility based on customer needs.
• Utilize tools like Polo connect to capture meaningful customer data to support clienteling and additional business initiatives.
• Participate in store and company initiatives and community outreach.
• Effectively balance tasks while prioritizing the Ralph Lauren experience, ensuring the customer experience is always a priority.
• Provide necessary feedback to Management on category opportunities or needs.
• Maintain store visual standards and use visual techniques and company guidelines to maintain.
• Support a professional and positive work environment, champion company core values, and uphold company policies, collaborate with colleagues, and contribute to a cohesive and inclusive team environment.
• Support and participate in team training and company initiatives to execute business results.
• Support the store and team in finding top talent by engaging in networking and sourcing talent.

Requirements

• Sales experience in a complex, high-volume or high-profile specialty environment preferred.
• Ability to effectively communicate with customers and store personnel.
• Ability to maneuver around the sales floor, stock/dressing room, cashwrap, and office; work around/with chemicals.
• Ability to lift/climb up to 30 lbs. and climb moderately.
• Ability to operate the register, stand, move, and walk for multiple hours.
• Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, and weekend availability.
• Ability to build and maintain positive working relationships with customers, management, and co-workers.
• Experience selling to customers using digital tools preferred.