Pt Reg/Med Recs Specialist

About the role

The Patient Registration Representative/Medical Records Specialist assists patients through the registration process, introduces them to the facility, and serves as a liaison between patients, family members, hospital management, and staff.

Responsibilities

• Assist patients during the registration process
• Introduce patients to the facility to reduce anxiety
• Work with other departments to ensure patient satisfaction and quality of services
• Process health information including assembly of analysis, release of information, and processing of medical records
• Handle difficult customers or situations with effective communication skills
• Collect and balance cash, perform extensive clerical work with accuracy and speed
• Be cross-trained on all processes and able to train staff on these processes

Requirements

• Minimum three (3) years of experience in a health care and/or customer service related industry
• Prefer typing skills of forty (40) words per minute
• Prefer basic working knowledge of commonly used computer applications
• Prefer general knowledge of medical terminology and medical insurance
• Prefer experience in patient interviewing
• Prefer flexibility for weekend, holiday, and other shift work as scheduled is required based on departmental need
• Prefer the ability to perform extensive clerical work with accuracy and speed
• Prefer the ability to be cross-trained on all processes and be able to train staff on these processes

Qualifications

• High School Diploma, GED, or Certificate

Skills

• Effective communication skills
• Basic working knowledge of commonly used computer applications
• General knowledge of medical terminology and medical insurance
• Experience in patient interviewing
• Flexibility for weekend, holiday, and other shift work
• Ability to perform extensive clerical work with accuracy and speed
• Ability to be cross-trained on all processes and train staff on these processes

Pay

This is a full-time flexible position consisting of three 12-hour shifts per week from 7:00am-7:30pm and requires flexibility for holidays and weekends.

Schedule

This position does not have a set schedule and requires flexibility as scheduled shifts are based on departmental needs.