PT Overnight Bakery - 3am-11am 7485

About the role

We are searching for friendly and professional part‑time Team Members (including one weekend day, overnight shift 3 am–11 am) to join our Tim Hortons team at 1060 Wehrle Dr., Williamsville, NY. As a team member, your top priority is guest satisfaction — whether you’re the first face our guests see or you’re producing the quality bakery items they love, you’ll create exceptional guest experiences. The Bakery Team Member plays a vital role in delivering that experience through the preparation and monitoring of fresh, high‑quality bakery products. We’re looking for someone passionate about hospitality and committed to the best products and service. In this position, baking food products and delivering outstanding customer service are your main objectives; additional duties include processing food orders, cleaning and re‑stocking multiple areas of the restaurant, and preparing food and beverage orders. The ideal candidate is friendly, with excellent communication and interpersonal skills.

Responsibilities

Hospitality & Guest Service

• Ensure bakery products are always fresh and accurate, following all company procedures and product shelf‑life standards.
• Deliver consistent, outstanding guest service by maintaining an appealing showcase with a variety of high‑quality products.
• Enhance the guest and employee experience through friendly, attentive behavior following the S.E.T. Principles: Smile, Eye Contact, Thank You.
• Employ proper procedures to ensure accuracy in every order and prepare/finish products to meet quality standards.
• Support speed‑of‑service targets by working efficiently to fill orders and meet guests’ needs.
• Promptly address guest concerns or complaints, taking responsibility for service recovery and ensuring guest satisfaction.

Restaurant Operations

• Follow all operational standards and guidelines for product preparation and equipment operation as provided through training and operational materials.
• Monitor inventory of bakery products in the fridge and freezer and prepare products as needed.
• Prepare products in appropriate quantities to minimize waste and record prepared items and waste on the production sheet.
• Respond to showcase and product needs communicated by the Restaurant Front.
• Assist in serving guests in the Restaurant Front when necessary.
• Regularly monitor and record temperatures of required products, fridges, and freezers.

Policies & Procedures

• Adhere to all restaurant policies, procedures, and standards.
• Maintain a clean and organized kitchen to ensure readiness for rush periods and timely service.

Health & Safety

• Work in compliance with occupational health and safety legislation.
• Follow safe work practices and procedures.
• Use personal protective equipment or clothing as required.
• Report any injuries, accidents, unsafe conditions, or contraventions of health and safety regulations promptly to the Restaurant Manager or Human Resources.
• Operate equipment and machinery safely to ensure the well‑being of everyone.

Qualifications

• Environment: Work is performed in a busy quick‑service restaurant with frequent communication with customers and other employees; frequent interruptions, task changes, and position changes.
• Physical demands: Sufficient physical ability and mobility to work in a restaurant setting; stand for prolonged periods; stoop, bend, kneel, crouch, reach, and twist; lift, carry, push, and/or pull light to moderate weight (5–50 lbs.); operate cash register system requiring repetitive hand movement and fine coordination including use of electronic devices; frequent exposure to cold/freezing temperatures (walk‑in freezers/coolers) and high heat (ovens); verbally communicate to exchange information.
• Vision: Normal visual range with or without correction.
• Hearing: Normal audio range with or without correction; ability to use and wear a headset if needed to take and process customer orders.
• Attendance: Regular and predictable attendance is an essential function of this job.
• Interpersonal skills: Friendly demeanor with excellent communication and interpersonal skills.

Schedule

Part‑time, including one weekend day; overnight shift 3 am–11 am. Location: 1060 Wehrle Dr., Williamsville, NY. Employer: Clark Holdings Inc. (Tim Hortons franchisee).